2004
Bachelor of Science Major in Nursing.
Southwestern University
More Info About Me
Dedicated Data Entry Specialist with extensive experience in customer service and medical transcription. Proven track record of maintaining accuracy while processing information and handling inquiries with professionalism. Demonstrated ability to follow detailed instructions, backed by a background in healthcare administration. Adaptable and efficient in remote work environments, bringing a strong commitment to meeting deadlines and contributing to team success. Ready to leverage skills for USASJB to support data-driven research initiatives.
My Skills and Competencies
Handling Medical Records
Proficiency in Medical Terminology and Procedures
Knowledgeable in claims, medical billing and insurance benefits.
Strong Work Ethic
Customer Service and Inquiries
Empathy and Compassion
Communication and Interpersonal
Computer Literacy
Familiarity with EMR/EHR tools
Patient Care Management
Keen Attention to Detail and Strong Analytical.
Assisting Pharmacists
Prescription Processing
Medical Transcription
Patient Education
Familiarity with Coding
Certificates
My Experience and Education
2024
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2025
Concentrix
(Advisor I, Customer Service)
Handle patient inquiries concerning insurance.
Processing insurance claims, verifying insurance benefits, responding to inquiries from patients and insurance companies, and ensuring compliance with all applicable laws and regulations.
Resolve issues related to claims. Resolving medical billing issues.
2024
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2024
InfinitExcel Solutions, Inc.
(Virtual Medical Reviewer)
Reviewing and analyzing medical documents, reports, and records. Conducting
thorough reviews of medical documents for accuracy and completeness. Evaluating the
relevance and reliability of medical information.
2023
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2024
Teleperformance
(Customer Service Representative – Chat Support)
Greeting customers and offering assistance. Answering customer questions and
concerns. Providing customers with detailed product information and recommendations.
Advising customers about member benefits, promotions, and sales.
2022
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2023
Shearwater Health BPO
(Medical Allied - Intake)
Possess clerical responsibilities throughout the clinical intake process. Ensures
compliance throughout clinical intake processes by HIPAA standards, or other applicable
state/federal regulations. Meets the standards of the job, such as quality standards, adherence
to schedule, and average handle time.
2022
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2022
Wipro BPO
(Healthcare Production Specialist - Customer Service Representative)
Answering and assessing the clients for all product-related questions and complaints politely and addressing queries promptly. Strong customer service and analytical skills.
2021
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2021
Sophistikated Medical Aesthetic Clinic
(Nurse Aesthetic)
Responsible for carrying out the individual treatments involved in non-surgical procedures. Assisting with Doctor's procedures. Solid knowledge of patient carprocedures. Consulted with patients before procedures and answered questions. Assisted with patient consultations and screenings before procedures. Scheduled patient appointments and follow-up visits. Provided follow-up care instructions to patients. Sterilized instruments and kept medical rooms clean. Give patients information on the various cosmetic products available at the clinic. Adept at tracking inventories. Provide administrative assistance and maintain an inventory of supplies. Provide training when needed to newly hired employees.
2019
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2021
La Nueva Pharmacy
(Pharmacy Assistant)
Assist licensed pharmacists with selling and preparing medication to customers in retail pharmacy drugstores. Responsible for handling clerical functions in the pharmacy. Gather and enter patient information and doctors’ prescriptions in the computer system.
2019
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2019
Alliance In Motion Global, Incorporated
(Appointment Setter)
Responding to customer queries in a timely and accurate way, via phone, email, or chat. Identifying customer needs and helping customers use specific features. Setting of appointment with the client.
2013
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2019
OFW Freelancer (Moscow, Russia)
(Nanny English Tutor/ Au Pair)
Creating a curriculum specifically for the individual child. One-to-one support sessions. Care for the children when in their care. Supporting the children, whether it is for an exam or just homework. Take care of the host family’s children. Help out with everyday household activities. Handle cleaning tasks needed for the upkeep of homes as well as commercial buildings such as offices. Supervise cats while the owners are away.
2011
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2013
Freelancer
(Medical Transcriptionist)
Transcribe patients’ health records dictated by physicians and other healthcare professionals. Confirming the patient’s and dictator’s data before transcribing. Extensive use of reference materials. Editing and proofreading. Edit dictated material for grammar, and style. Checking for inconsistencies in the dictation. Leaving a blank or flagging the document if necessary.
2010
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2010
Pacific Global Outsource Solutions Inc.
(Medical Transcriptionist Independent Contractor)
Transcribe patients’ health records dictated by physicians and other healthcare professionals. Confirming the patient’s and dictator’s data before transcribing. Extensive use of reference materials. Editing and proofreading. Edit dictated material for grammar, clarity, and style. Checking for inconsistencies in the dictation. Leaving a blank or flagging the document if necessary.
2005
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2006
Ruiz Derma and Spa
(Medical Staff)
Assist surgery. Confer with clients to provide information about the services and products, and obtain details of complaints. Answer telephone calls for inquiries.
My Services
Virtual Medical Reviewer
Reviewing and analyzing documents of an individual, and composing accurate and complete reviews of records, either by pa
Virtual Medical Receptionist
Arranging appointments. Handling verifications of medical insurance. Responding to emails. Handling prescription refills
Virtual Medical Administrative Assistant
Entering patient data into files, maintaining a database of records, scheduling appointments for patients, and collectin