2017
Bachelor of Science in Business Administration major in Operation Management
Pangasinan State University
More Info About Me
A goal driven customer representative with over 4 years of experience. Committed to building customer relationships and nurturing positive interactions to new and existing customers. I'm very passionate about understanding needs and strategies needed to drive sales.
My Skills and Competencies
Ecommerce Virtual Assistant
Social Media Management
FB Ads Expert
Data Entry
Certificates
My Experience and Education
2022
-
2022
Imperial Ecom
(Chat Support and Sales Closer)
-Respond to customers through Facebook, Instagram, and Freshdesk
-Handles refund request
-Offer products and services to customers
-Provided timely and useful solutions to client's questions about service when asked
-Educated new and existing customers about the features and benefits of services
-Negotiating packages and closed sales deals
2021
-
2022
LeadrPro
(VA Appointment Setting)
- Build list and relevant contacts from different platforms
- Book a demo with our team
- Email Management
- Respond to leads via email and SMS
2020
-
2022
Nymbus LLC
(Email Support)
-Responding to customer inquiries in a timely and accurate way thru email or chat.
-Serves customers by providing product and service information and resolving product and service problems.
-Maintains customer records by updating account information.
-Customer-related escalations are handled professionally via Email, Chat, and Social Media channels
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
FB Ads Expert
Advertise your business across Facebook various ad formats and maximize your budget.
Customer Service Representative
I am trained in handling different customers' concerns and providing them with a great customer service experience.