2022
General Academic Strand
Caridad National High School
More Info About Me
I’m someone who loves staying productive and keeping a positive attitude, even when things get hectic. I’ve worked in sales, customer service, and appointment setting, and what I’ve learned along the way is that being reliable, easy to work with, and open to learning really goes a long way. I’m the kind of person who’s always ready to take initiative, follow through on tasks, and adapt to whatever the team needs. I take pride in doing good work and helping things run smoothly, whether I’m working solo or with a group. If there’s a challenge, I’ll figure it out and get it done.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2025
Vital Position
(Appointment Setter)
Responded to customer inquiries within 5 minutes for quick engagement.
Processed requests, ensured accurate information, and followed up with leads.
Delivered support via email and text, maintained appointment tracking systems, and collaborated with teams to ensure a smooth scheduling process.
2024
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2024
Concentrix
(Customer Service Representative)
Assist customers with technical issues related to the internet, cable, and phone.
Guide customers through troubleshooting steps like resetting equipment or checking connections.
Upsell services to a new customer.
Recommend new products and tailor packages in accordance with their needs.
Provide accurate billing information to the customer.
2022
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2023
Callbox Inc.
(Business Development Representative)
Utilized a combination of outbound calls, emails, and LinkedIn outreach to identify potential leads and establish initial contacts.
Maintained accuracy of lead interaction and updates in the pipeline.
Collaborated closely with the client success manager for a seamless handoff of sales-qualified leads.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.