Bachelor of Science in Hospitality Management Major in Hotel and Restaurant Management
Mindanao Polytechnic College
Passionate and Goal driven individual who aims to achieve more in his lifetime whether it’s in his personal or career goals.
An individual who aims to be known as someone people can rely into in life.
Willing to adapt and learn new things, skills, technics, methods and strategies to provide efficient and quality of service to ones need.
Mindanao Polytechnic College
- Responsible in sharing to people the importance of Insurance
- Does prospecting on a day to day basis
- A long term financial partner in making decisions about financial planning
Develops a social media strategy that aligns with the overall marketing goals of the organization. Measure and analyze the effectiveness of the strategy and adjust it as necessary.
Creates and curate high-quality content, including images, videos, and written content, to share on the organization's social media platforms.
Monitors the organization's social media accounts for comments and messages and respond to them promptly.
Measure and analyze social media metrics, including engagement, reach, and conversion rates, and report on them to the organization's leadership team.
Stay informed about the latest social media trends, best practices, and algorithm changes, and adjust their strategy accordingly.
Develop sales and marketing strategies that align with the organization's overall goals. Analyze market trends, identify potential opportunities, and make recommendations to senior leadership.
Lead and motivate sales and marketing teams to achieve their goals. Set performance targets, provide feedback and coaching, and recognize and reward team members for their achievements.
Manage sales and marketing campaigns, including developing campaign objectives, creating messaging and creative assets, and analyzing campaign performance.
Conduct market research to understand customer needs and preferences. They should be able to analyze data to identify trends and insights that can inform sales and marketing strategies.
Develop and manage sales and marketing budgets. Allocate resources effectively and make data-driven decisions to optimize return on investment.
Answer incoming calls promptly and professionally. Greet callers courteously and provide a warm and welcoming tone.
Direct calls to the appropriate department or individual. Knowledgeable about the hotel's services and amenities and able to provide information to guests as needed.
Take messages accurately and efficiently. Ensure that messages are delivered promptly to the appropriate person.
Handles guest requests and complaints professionally and efficiently. Listen attentively to guests' concerns and work to resolve them as quickly as possible.
Maintain accurate records of incoming and outgoing calls. Able to generate reports on call volume, duration, and other metrics as needed.
Have a strong understanding of Amazon's products, services, and policies, and be able to provide accurate and helpful information to customers.
Resolve customer issues and complaints to their satisfaction. Identify the root cause of the issue and work to resolve it quickly and efficiently.
Generate reports on customer service metrics, such as call volume, resolution time, and customer satisfaction.
Recommend Amazon products and services that are relevant to the customer's needs. Identify opportunities to upsell or cross-sell and make appropriate recommendations.
Collaborate with other teams within Amazon, such as fulfillment, technical support, and marketing, to ensure a seamless customer experience.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.