2015
HRM
Cebu Technological University
More Info About Me
-I am an excellent communicator
-I am result oriented
-Oral and written communications skills
-Flexible & Eager to be trained
-A highly self-motivated individual who has the aptitude and enthusiasm to achieve whatever I set out to do. I have a solid background in customer service, where I developed good communication abilities, especially listening skills, via experience. I'm eager to finish projects fast and efficiently, flexible, and quick to pick things up. Additionally, you will discover that I am a highly skilled data entry professional with a resourceful, optimistic, and self-directed viewpoint on the task.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2022
-
2022
411 Locals
(Sales Representative)
• II serve as a point of contact between the company and prospect or clients and communicate the benefits
of the company's product in order to drive sales.
• I help small business owner to grow, expand their business and eventually had a success story by providing
potential customer through online advertising
2018
-
2022
Wipro
(Sales Customer Service Representative)
•My duties and responsibilities are generally responding to customer questions and complaints, answering
phone calls, emails and sometimes help customers in doing basic troubleshooting.
• I also do up-selling, when appropriate, by informing customers of additional services or special packages,
such as tour tickets, travel insurance, or upgraded seats/accommodations
2015
-
2018
SYKES
(Customer Service Representative)
•My role is to help customers to choose the best monthly plans and subscription for their phone service,
effectively field complaints about telephone service, wireless reception and billing issues.
• I also help my Team Leader to achieve our teams monthly goals, by assisting my colleagues especially the new members to achieve common goals.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.