2009
Bachelor of Science in Industrial Technology major in Computer Technology
Cebu Technological University
More Info About Me
My Name is Jeffrey Panilag. I am a Virtual Assistant for almost 2 years in the Real Estate Industry. Most of my tasks are admin assistance to Brokers. I prepare documents for loan processing, organize email and CRM management, and call Banks for application status.
Aside from being a Virtual Assistant, I also had a 2-year of experience as Admin support analyst that focus mainly on data entry and being able to input accurate data.
I also had 4 years of experience as Customer Service for a Telco account handling billing, customer service, and technical support for their mobiles and coverage.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2023
VA Platinum
(Loan Processor VA for Australian Mortgages)
• Assisting Mortgage Brokers in underwriting mortgages
• Organizing documentation and loan records
• Assisting clients and co-workers throughout the loan process, and reviewing loan applications
• Enter all client and loan information into our application software
• Administrative tasks from submission to settlement, focusing on quality improvement
2019
-
2021
EXL
(Admin and Insurance Processor/ 401k Analyst)
• Process US Insurance Processor for 401k plans
• Process Death Insurance
• Distribution Analyst for claims
• Admin task
2015
-
2019
TELSTRA
(Customer Service Representative)
• First Line of Support for Customers regarding Billing and Technical Concerns
• Solve issues with Technical expertise
• Solve issues for Billing Concerns -Selling Products to Customers
• Exceptional Customer Service
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.