2008
AB - Philosophy
Ateneo de Naga University
More Info About Me
A self-motivated and hard-working individual who is able to cope well under pressure. Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations. Detail-orientated, resourceful and highly organized. An energetic and fast learner who is committed to excellent customer related service.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Gardenia Bakeries Philippines Inc.
(Collection Coordinator)
- Sorting of thousands of invoices and prepare them for transmittal for billing
- Official Receipt issuance and send payment details via email to AR & Customers
- Posting Collection forecast and actual collections monthly on spread sheets, updates actual collections.
- Call out customers for updates on payment for overdue accounts
- Sending commands via email per area to third party collections team based on call outs with checks for
Pick-up
- Sending of Collection Letter per customers via email and Demand to Pay letter.
- Statement of Accounts extraction per customer and send it via email for updates
- Transmittal of Invoices for counter to third party collections team.
- Conducts actual Account Reconciliation to customers
- Do field work every fourth week of the month for collections on nearby area customers.
2019
-
2021
Creditland Ventures Corporation
(Credit Investigator / Collection Officer)
Investigate history and credit standing of individuals or business establishments applying for credit. May interview applicants to obtain personal and financial data; determine credit worthiness; process applications; and notify customers of acceptance or rejection of credit.
• Responsible for performing credit analysis of clients .
• Evaluates client’s financial status as well as their capacity to make pay before extending finance to them.
• Conducts comprehensive appraisals of real estate,land,buldings ,vehicles,etc. being offered as collaterals
• As collection officer my job is to track down who owe money from overdue bills and negotiate payment. Usually this is done over the phone or by visiting clients to follow up payments.
2017
-
2018
Telephilippines/ Teleperformance
(Customer Service Representative ( T-Mobile & Kohls Account))
• managing inbound and/or outbound calls;
• following various communication scripts when speaking to a caller;
• customer engagement;
• identifying customer needs, answering questions and providing solutions/alternatives to issues;
• up-selling products and services when possible
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.