2010
Bachelor of Science in Nursing
Colegio de San Lorenzo Ruiz
I Am Your Quickbooks Expert!
As a QuickBooks expert with 6 years of experience, I bring extensive knowledge and expertise in managing financial processes for businesses. With a passion for accuracy and efficiency, I excel in QuickBooks setup, customization, data entry, account reconciliation, AP/AR management, financial reporting, and payroll processing.
I am dedicated to providing top-notch support, troubleshooting, and training to empower businesses in achieving their financial goals.
With a strong commitment to client satisfaction, I strive to deliver exceptional results and contribute to the success of every business I work with.
My Skills and Competencies
Quickbooks Desktop Pro
Bill.com Payables
Quickbooks Desktop Premier
Quickbooks Desktop Accountant
Quickbooks Desktop Enterprise
Bill.com Receivables
Account Reconciliation
Financial Reports
Data Entry
Certificates
Zendesk, Salesforce, Five9, Amazon Softphone, Quickbooks, Bill.com
December 2021
-
2022
CONCENTRIX ACTING SR. TRAINER I
(Bill.com Trainer II)
Bill.com Trainer for Social Media management
Bill.com Trainer for Operator Assistance
Bill.com Trainer for Customer Service Delivery
Handling technical issues my agents encounter
Doing End of day report based on what transpired during the class.
Creating materials and workflows agents can use
Provides coaching for any opportunities of the agents
Overseeing other Trainers and what they do.
Providing assistance if Trainers are overwhelmed.
Assesses tasks to identify what to prioritize.
Data mining & report analysis and creating actions plans based on what needs to be done.
Communicates with Operations Manager
for strategy planning.
Communicates with Training Manager
for strategy planning.
Communicates with Site Director
to provide strategies.
Assesses tasks & delegate to whoever who can handle and finish the task based on their skill set.
Enhances training curriculum based on the misses during the training
.
Creates action plans and solutions in a timely manner
.
Executes action items in the most effective way possible.
Sent Email marketing for available positions in the department
Managed events and schedule of my subordinates.
Daily Ad hoc tasks.
2022
-
2022
Concentrix Trainer/Quality Evaluator
(Trainer & Quality Evaluator)
Listens to agents' calls and chat interactions from start to finish.
Provides call outs and justifications during Quality meetings.
Provides coaching to Team Leaders that they can pass on to their agents.
Creates outlier reports and send to Operations for their actions.
Send reminders to acknowledge the Coaching posted in a company tool.
Creates one-pager reminders or cheat-sheet that agents can use to further improve their
performances.
2021
-
2021
CONCENTRIX PRODUCT & COMMUNICATIONS TRAINER
(Intuit Quickbooks Trainer II [VIRTUAL TRAINING])
Run Intuit Quickbooks Desktop New Hire class based on curriculum
.
Run Intuit Quickbooks Desktop Enterprise New Hire class based on curriculum
.
Run Intuit Quickbooks Online New Hire class based on curriculum
.
Handling technical issues my agents encounter
.
Doing End of day report based on what transpired during the class.
Creating materials and workflows agents can use
.
Provides coaching for any opportunities of the agents.
Overseeing other Trainers and what they do.
Providing assistance if Trainers are overwhelmed.
Assesses tasks to identify what to prioritize.
Data mining & report analysis and creating actions plans based on what needs to be done.
Sent Email marketing for available positions in the department
Managed events and schedule of my subordinates.
Daily Ad hoc tasks.
2018
-
Present
Social Media
(Social Media Manager)
https://www.facebook.com/FoodManilaPH
https://www.facebook.com/larawanlinyatliriko
Creating contents
Uploading contents
Managing page
Answer concerns
2019
-
2021
CONCENTRIX PRODUCT TRAINER
(Intuit Quickbooks Product Trainer I)
Handled Quickbooks desktop Pro & Premier technical and accounting concerns
.
Handled Quickbooks Online technical and accounting concerns
.
Handled Quickbooks desktop Enterprise technical and accounting concerns
.
Product listing for Quickbooks Enterprise with serial numbers, batch numbers, tag printing, product description.
Managed inventory, purchase orders, restocking and inventory report.
Handled Intuit US Payroll for Quickbooks Desktop.
Handled Intuit US Payroll for Quickbooks Online
.
Handled Quickbooks for Desktop for Accountants.
Handled Quickbooks for Online for Accountants.
Run Intuit Quickbooks Desktop New Hire class based on curriculum
.
Run Intuit Quickbooks Desktop Enterprise New Hire class based on curriculum
.
Run Intuit Quickbooks Online New Hire class based on curriculum
.
Handling technical issues my agents encounter
.
Doing End of day report based on what transpired during the class.
Creating materials and workflows agents can use
.
Provides coaching for any opportunities of the agents.
Sent Email marketing for available positions in the department
Managed events and schedule of my subordinates.
Daily Ad hoc tasks.
2017
-
2019
Concentrix
(Quickbooks CSR / TSR)
Handled Quickbooks desktop Pro & Premier technical and accounting concerns
.
Handled Quickbooks Online technical and accounting concerns
.
Handled Quickbooks desktop Enterprise technical and accounting concerns
.
Product listing for Quickbooks Enterprise with serial numbers, batch numbers, tag printing, product description, barcode printing and scanning.
Managed inventory, inventory report, purchase orders, restocking inventory.
Handled Intuit US Payroll for Quickbooks Desktop.
Handled Intuit US Payroll for Quickbooks Online
.
Handled Quickbooks for Desktop for Accountants.
Handled Quickbooks for Online for Accountants.
My Services
QuickBooks Setup and Customization
🔥Expertise in QuickBooks setup for various industries. 🔥Customize accounts, lists & forms to match your unique needs
QuickBooks Troubleshooting and Support
🔥Resolve Quickbooks errors & issues 🔥Training staff about QB 🔥Support & assist QuickBooks-related queries.
Cleanup
Thorough QuickBooks clean-up to organize data, fix errors, reconcile accounts, and ensure accurate financial records
Day-to-day Bookkeeping
1. Precise data entry & coding for financial transactions. 2. Accurate record reconciliations 3. AP/AR management