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Bachelor of Science in Information Technology
Ateneo de Naga University
More Info About Me
I am a quick learner who is also hardworking, trustworthy, self-motivated, and adaptable to a variety of situations. I'm fairly adept at working under pressure. I was able to multitask and effectively manage my time. I have strong English communication skills and am skilled at handling customer concerns. On my days off, I usually spend my time playing basketball, playing computer games, and finding new ways to expand my expertise.
My Skills and Competencies
Bookkeeping
Technical Support
Data Entry
Customer Service
Certificates
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My Experience and Education
2019
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2022
Concentrix
(Chat / Phone ( Technical Support and Customer Service))
-I formerly worked for Concentrix, which is a competitor of GoDaddy. I'm doing something similar with GoDaddy, which manages DNS records and Email accounts (workspace, Office 365, cPanel Mail, Gsuite). I assist with Wordpress, HTML, PHP versions, and.htaccess technical issues. Email client troubleshooting, including sending and receiving emails.
-At the same time, I'm handling technical assistance and customer service. Payment processing for new services, renewals, etc.
2016
-
2019
Sutherland Global Services
(Chat / Phone ( Technical Support and Customer Service))
I've worked for GoDaddy, a web hosting company, as a Web Advisor. We always make sure to address the mistake on the website that is causing them to be unable to send emails when we assist our clients. We also work with SEO (Search Engine Optimization) and Email Marketing in select circumstances.
2014
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2016
Sutherland Global Services
(Technical Support)
-I worked with Quicken, where we assisted all of our clients in ensuring that they were utilizing the software correctly and that they were not losing money. We teach them how to budget, how to utilize the software, and how to link their online banking accounts. account
-Later that year (December 2014), I was promoted to Quality Analyst, where my responsibilities include analyzing all calls and chats received to ensure that all of our reps are following the right chat/call flow. Additionally, positive scripting is recommended to ensure that the message is delivered without negativity.
My Services
General Virtual Assistant
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping
Promote companies' products and services by developing copy for websites, social media, marketing materials.