2012
Diploma in Information Technology / Computer Systems Servicing NCII
STI College - Novaliches / TESDA
More Info About Me
In my previous BPO role, I gained experience in managing end-to-end processes, from troubleshooting to resolution, ensuring smooth operations and high customer satisfaction. I am a quick learner and enjoy taking on new challenges that allow me to expand my skills and knowledge, hardworking, excited to work with, passionate, and eager to learn new things. I can communicate well in the English Language to assure Good Service.
To obtain a position in the area where I can apply my skills and loyalty in exchange for career guidance, training, and opportunity for advancement. To serve and occupy a position of responsibility that will bring me to the mainstream of challenges and dynamic career growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2021
PeoplePlus Tech Inc.
(I.T. Service Desk Analyst)
• Provides first-level technical support by responding to queries over the phone, chat, email, or remotely.
• Monitors own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup.
• Accurately document the details of requests or issues raised by the user including the troubleshooting steps performed in the ticket in the Service Now tool.
• Limited use and/or application of Service Desk procedures, processes
and concepts with close supervision.
• Handles e-mails and chats within IT Service Desk Queues and opens incidents/requests based on the information gathered from customers.
• Utilizes the Knowledge Base Tool to respond accurately and effectively
to requests or issues.
2018
-
2019
Teletech - Araneta
(Helpdesk - Service Desk Associate Technician (Project-Based))
• Provides first-level technical support by responding to queries over the phone, chat, email, or remotely.
• Monitors own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup.
• Accurately document the details of requests or issues raised by the user including the troubleshooting steps performed in the ticket in the Service Now tool.
• Limited use and/or application of Service Desk procedures, processes
and concepts with close supervision.
• Handles e-mails and chats within IT Service Desk Queues and opens incidents/requests based on the information gathered from customers.
• Utilizes the Knowledge Base Tool to respond accurately and effectively
to requests or issues.
2018
-
2018
Metrojobs and Payment Solutions Inc.
(Field Technical Support (Project-Based))
• Provides first-level technical support by responding to queries over the phone, chat, email, or remotely.
• Monitors own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup.
• Accurately document the details of requests or issues raised by the user including the troubleshooting steps performed in the ticket in the Service Now tool.
• Limited use and/or application of Service Desk procedures, processes
and concepts with close supervision.
• Handles e-mails and chats within IT Service Desk Queues and opens incidents/requests based on the information gathered from customers.
• Utilizes the Knowledge Base Tool to respond accurately and effectively
to requests or issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.