2017
BS Computer Science
Bicol University Legazpi City
More Info About Me
I am a flexible and experienced customer service associate with excellent time management skills. I am able to work independently in busy environments and also within a team setting. I am skilled in dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. I am always passionate to learn and embark on new challenges.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Salam Technology – Doha, Qatar
(IT ServiceDesk Agent)
• Log, analyze, properly categorize and track all information and history of raised incidents, problems and service request tickets in the Helpdesk Software. Take ownership and responsibility of ticket issues from start through to a successful resolution.
• Troubleshoot basic end user issues and provide basic desktop support. This includes assimilating User Guides and Manuals shared by any SMD Member to solve issues/requests.
• Respond to questions from all ticket related emails and callers.
• Monitor Helpdesk Software 24/7 and other monitoring tools/systems required in the project.
• Monitor the availability of Testing & Training Equipment in the Helpdesk Software.
• Produce reports as requested by HDS, HOD or any SMD Member
• Perform other duties as assigned by the HDS or HOD.
2014
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2019
Regus Business Centre (IWG PLC) - Doha, Qatar
(Community Associate II)
• Act as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.
• Screening and redirecting telephone calls for the Centre clients through Switchboard
• Respond to all customer queries accurately and in a timely manner.
• Assist with preparation, editing, formatting, and styling or reports for the Centre clients
• Perform a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, filing, scanning, faxes, and sorting and distributing incoming mails
• Arranging meetings, appointment, and executive travel
• In-charge of preparing and sending monthly invoices and receiving payments from clients and applying such payments toward current customer invoices or pending balances.
• Answer all invoice queries/disputes of clients thru email, phone calls or personally
• Handle supplier payments and invoices
• Prepare LPOs
• Tracking Petty cash
• Maintain office efficiency by arranging repairs and purchasing Centre’s office supplies
• Demonstrate professionalism for customer service by proactively seeking our clients and guest satisfaction, always going above and beyond
• Assist with general duties to support the Centre as a whole
2012
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2013
Computer Science Corporation - Bandar Utama, Malaysia
(Service Desk Analyst (US Account – VF Corporation))
• Logs all help desk calls or email requests into Problem Reporting System and updates problem profiles.
• Response to all inquiries through phone, email (Lotus Notes) and chat within the established Service Level Agreement (SLA)
• Supports at a minimum. Microsoft Office, Windows XP/2000/Windows 7/Vista, Site Standard Desktop, Lotus Notes Client and Microsoft Outlook email configuration, Password Administration router configuration and wireless network configuration.
• Keeps customers informed of global problems, scheduled downtime or anything that affects the computing environment.
• Assist with general duties to support the department as a whole
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.