2011
Bachelor of Science in Nursing
Salazar Institute of Technology
More Info About Me
Greetings! My name is Jedidah Sumabal, and you can call me "Jed" for short. I have over 7 years of experience in the BPO industry, where I worked as a customer service representative across various accounts. These experiences have shaped my mindset, giving me a strong foundation in problem-solving, communication, and customer care. Recently, I decided to shift my career to become a Virtual Assistant, allowing me to work independently from home and spend more time with my family. I completed comprehensive training in General Virtual Assistance and Executive Assistance, gaining expertise in managing calendars, scheduling appointments, conducting research, and supporting executives with day-to-day tasks.
I am a highly detail-oriented and goal-driven individual, committed to delivering high-quality work with a meticulous approach. I pride myself on ensuring that all tasks are completed to the highest standard. Dedicated to providing exceptional service, I constantly adapt and learn to meet the evolving needs of my clients and customers.
In my free time, I enjoy living near the beach, where my kids and I love swimming and spending time together as we wait for the beautiful sunset.
Let’s connect and discuss how I can contribute to your success. I look forward to the opportunity to work together and make a positive impact on your business.
My Skills and Competencies
Customer Service
Email Management
Data Entry
Social Media Management
Certificates
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My Experience and Education
January 2024
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September 2024
Infront Sports and Media
(B2B Client Support)
Monitor and respond to client inquiries, issues, and requests. Ensure timely and effective resolution of clients’ problems, striving for first-contact resolution whenever possible.
January 2023
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October 2023
Concentrix
(Inbound Sales Customer Representative)
Respond to a high volume of inbound calls from customers regarding their satellite radio services, offering expert advice on plans and subscription options tailored to individual needs. Assist customers by presenting subscription upgrade options, promotional offers, and personalized recommendations to enhance their listening experience and maximize value.
2013
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2017
Concentrix
(Technical and Customer Service Representative)
Respond to customer inquiries through call or chat, guiding them through troubleshooting processes to resolve issues related to internet, cable, and other services. Address a wide range of customer queries regarding billing, account status, service upgrades, and additional offerings. Call customers post-service activation to confirm that their internet and cable services are functioning properly.
2011
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2013
Teleperformance
(Travel Customer Service Representative)
Respond to customer calls, related to travel bookings, including flights, hotels, car rentals, and vacation packages. Provide prompt, courteous, and professional assistance to ensure a seamless booking experience.
My Services
Customer Service
Customer Support. Chat Support. Cold Calling. Appointment setter.
Data Entry / Web Researcher
Excellent typing skills. Strong understanding of Microsoft Excel and Google Sheet. Research and collect data.
Email Management
Filtering, unsubscribe, deleting unnecessary emails. Organizing, putting category and label. Replying to emails.
Social Media Management
Engagement data. Identifying trends in customer interaction. Planning digital campaigns. Posting and content creation.