2018
Tourism Management
University of Rizal System-Antipolo
More Info About Me
I'm a customer service professional adept at thriving within fast-paced environments. Demonstrates a consistent history of delivering exceptional customer service and skillfully addressing customer concerns. A driven and proactive self-initiator capable of both independent and collaborative teamwork. Proficient in utilizing computer software applications, including Microsoft Office and Salesforce.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2023
Uber
(SQRC I)
Handling fraud, scam, and phishing attempts on the rider and driver's accounts. Investigating the accounts and making sure it's secured.
2022
-
2023
Mamamia Australia
(Brand Content Assistant/General Virtual Assistant)
2021
-
2022
Wuhan Fiberhome
(Admin Staff)
Handling management tasks, encoding data on Excel and the system, monitoring all the production or activities made in the field, and emailing the reports to the managers and supervisors of the company.
2020
-
2021
24/7.ai Philippines
(Case Manager)
Managing and monitoring cases from Aussie clients with their Telco services and accounts. Coordinating and providing possible case resolution efficiently.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.