2019
Bachelor of Secondary Education major in English
Holy Cross of Davao College
More Info About Me
I am an experienced Operations Manager with a proven track record of driving efficiency, optimizing processes, and leading high-performing teams to achieve organizational goals. With 3 years of experience in operations and management, I specialize in streamlining workflows, implementing innovative solutions, and ensuring seamless day-to-day business operations.
Throughout my career, I have excelled at overseeing complex projects, managing budgets, and collaborating with cross-functional teams to meet key performance indicators. My ability to identify areas for improvement, develop strategic plans, and execute them effectively has contributed to consistent cost savings and increased productivity for the organizations I’ve worked with.
I pride myself on my strong leadership skills, which enable me to inspire and empower teams while fostering a positive work environment. I am passionate about problem-solving and thrive in dynamic, fast-paced environments where adaptability and decision-making are key to success.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2022
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2025
Choice Home Warranty
(Operations Manager)
I oversee daily operations, streamline processes, and improve service efficiency. I manage teams, resolve escalations, and enhance customer experience by reducing delays and turning negative reviews into positive outcomes. By optimizing workflows and ensuring compliance, I drive operational excellence, customer retention, and business growth.
2020
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2022
Home Service Club
(Consumer Escalation Advocate)
I handle complex customer issues that require higher-level attention. I manage escalated complaints, disputed claims, and service delays, working closely with customers, contractors, and internal teams to find fair and timely resolutions. I also focus on turning negative customer experiences into positive ones, addressing bad reviews with proactive solutions and exceptional service to rebuild trust.
2018
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2020
iQor Davao
(Customer Service Agent)
As a customer service representative for a home warranty account, I assist customers with inquiries about their coverage, claims, and service requests. I process claims, verify coverage, schedule repairs, and coordinate with technicians to ensure timely service. I also explain policy details, billing, renewals, and cancellations, helping customers understand their options.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.