2013
Bachelor of Science in Business Administration major in Operations Management
University of Saint La Salle
More Info About Me
Excellent administrative skills with seven years of experience in managing day to day administrative operations and finance functions. Has the ability to work well in a fast-paced workplace. Highly efficient and delivers quality work.
My Skills and Competencies
Bookkeeper
Customer Service Specialist
Administrative Assistant
Procurement Analyst
Data Entry
Certificates
My Experience and Education
2021
-
2022
Reed Elsevier Philippines
(Accounting Specialist)
• Approves agent sales and prepares client invoices in QuickBooks
• Resolves customers’ concerns on subscription payments.
•Identifies overdue payments and communicates past due notices.
Tools Used: Salesforce, MS Excel, GSuite, MS Outlook,MS Teams
2017
-
2021
Manulife Philippines
(Senior Customer Service Officer)
•Provides primary face to face customer support to internal and external
customers in a fast-paced environment.
• Addresses customer financial complaints and mitigated dissatisfaction by employing timely and effective solutions.
• Provides admin support by setting up meetings and records management.
• Oversees branch in its daily admin operations and office maintenance.
Tools Used: Salesforce, CAS System, GSuite, MS Excel
2013
-
2015
The Doctors’ Hospital, Inc.
(Administrative Assistant to the Hospital Administrator)
•Performs a variety of Internet Research functions and uses word processing and presentation software. Duties also include handling telephone calls, filing and data entry.
•Performs administrative and office support activities for multiple
supervisors.
Tools Used: MS Word, PPT, Excel, Bizbox System
2016
-
2017
Bombardier Shared Services, Inc.
(Procurement Analyst)
•Monitors procurement of supplies regularly to Canadian
procurement management users.
•Tracks supplier invoices and monitors on time payments.
Tools Used: SAP, MS Outlook, MS Excel
2015
-
2016
Manulife Canada
(Customer Service Professional)
•Handles inbound calls from clients and financial advisors and resolves insurance coverage/financial statement concerns.
Tools Used: Lotus Notes, MS Excel, CAS System
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Bookkeeping
Responsible for recording and maintaining a business’ financial transactions, invoices, and payments.
Customer Service
To offer excellent customer service to build long term relationship with clients.
Admin Support
To ensure business operations are well organized.