2008
Bachelor of Science in Information Technology
AMA Computer University
More Info About Me
As a top-performing Virtual Assistant, I bring extensive experience in customer service, project management, and data entry. My strong communication skills enable me to deliver accurate project updates and insights, while my eagerness to learn new skills helps me develop tailored solutions that meet my clients’ unique needs.
My mission is to establish consultative partnerships with clients, empowering them to achieve their long-term goals through effective and innovative solutions. I pride myself on exceptional organizational skills and the ability to manage multiple tasks with professionalism and composure.
Key Qualifications:
✔ Proven Expertise: Extensive background in administrative support, with a focus on delivering high-quality results.
✔ Confidentiality & Judgment: Strong ability to handle sensitive information with the utmost respect for confidentiality.
✔ Tool Proficiency: Skilled in a variety of productivity and project management tools, enhancing efficiency and collaboration.
I am committed to contributing to your organization’s growth and success by exceeding expectations and delivering top-notch service. I look forward to the opportunity to collaborate and drive results together.
My Skills and Competencies
Social Media Management
Amazon Virtual Assistant
Data Entry
Content Creator
Customer Service
Time Management
Account Management
Scheduling
Certificates
My Experience and Education
05/23
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09/24
Cornish Hernandez Gonzalez PLLC
(Scheduler)
As a Scheduler, I play a vital role in coordinating and managing all aspects of scheduling for legal hearings, depositions, mediations, and conferences. My primary responsibility is to liaise with attorneys, clients, and other stakeholders to ensure that all necessary parties are available and informed.
Key Responsibilities:
- Coordination: Effectively communicate with all parties involved to schedule hearings, depositions, mediations, and conferences, ensuring seamless collaboration.
- Calendar Management: Accurately input all relevant information into the associate calendar, maintaining an organized and up-to-date schedule.
- Timely Task Execution: Ensure that all scheduling tasks are completed promptly, facilitating the smooth progression of legal proceedings.
- Attention to Detail: Review and confirm all scheduling details to avoid conflicts and ensure all participants are well-informed.
Through meticulous organization and proactive communication, I ensure that our legal team remains focused and prepared for their commitments, ultimately contributing to the efficiency and success of our operations.
08/24
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Present
Mr. Pipeline
(Account Manager)
* Client Relationship Management: Serve as the main point of contact for clients, building and nurturing relationships to address their digital marketing needs.
* Strategic Advising: Collaborate with clients to understand their business goals and recommend tailored digital marketing strategies to achieve them.
* Upselling: Work closely with the sales team to identify upsell opportunities that contribute to overall revenue growth.
* Churn Rate Management: Proactively engage with clients to maintain a churn rate of 5% or less, ensuring timely issue resolution.
* Project Coordination: Collaborate with internal teams, including SEO and Google Ads specialists, to deliver outstanding service and results.
* Performance Reporting: Provide clients with regular updates on campaign performance, celebrating successes and addressing any concerns.
* Monthly Check-ins: Conduct calls for monthly check-ins to ensure continued alignment and support.
09/2022
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09/2024
Mr Pipeline
(Account Specialist)
* Respond to client's requests and inquiries from Basecamp
* Track daily tasks using Asana and create new tasks to be assigned to the correct person/team
* Use Slack for communications, questions, and updates
* Use of Internal tools for Google Review, Google Analytics, and SEO
* Getting Bing and Google My Business Listings verified
* Sending clients access to tools and resources such as our Results Dashboard or Review Tool
* Assisting the web team and SEO team with getting images from clients
* Assisting the SEO team by getting new cities from clients
* Assist clients in scheduling calls with their account manager by sending them the call scheduling link
* Assisting in the onboarding process by getting access points from clients when needed.
2022
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2024
MyOutdesk
(General Virtual Professional)
• Creating and sending invoices to existing clients.
• Generate reports for employees who completed training. Call and send emails to potential employees and applicants. Maintain and update the website using WordPress Beaver Builder.
• Keyed potential clients’ information on Salesforce.
• Calls and emails potential applicants and clients.
• Run background checks as part of the Onboarding process of new-hire Caregivers
• Use of Canva for content creation to be posted on our main Facebook page.
• Use of MS Teams for communications and updates.
• Running Fb Ads for awareness and Google Video Ads for the job opening for Caregivers
• Use Calendly to manage calls every quarter for performance review.
09/2022
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01/2023
High Sales Ticket Success
(Virtual Assistant)
* Process call recording from Zoom and upload it to Vimeo and Ruzuku.
* Process call transcription using Otter.ai and upload to private folders in Google Drive
* Post welcome messages on the Facebook group
* Track student's records and activity using Google Sheets
* Process other administrative and daily tasks assigned by the client.
* Use slack for communication and updates
* Track daily tasks using Monday.com
06/2022
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12/2022
Origin Institute
(Virtual Assistant)
* Process enrollment of students for courses offered by the Institute.
* Reply to email inquiries and requests for rescheduling/cancellation
* Use Monday.com to track the progress of students' enrollment process
* Communicate using MS Teams for updates within the organization.
* Take in calls from students who have questions about the courses and help them access their online learning platform.
04/2022
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07/2022
Siren Agency
(Virtual Assistant)
• Answer and connect to fans comments and messages
• Posting content on clients wall page, following Onlyfans' guidelines
• Keep track of daily sales
• Use of Canva for presentations
2015
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2022
Citibank NA
(CRT Escalation Supervisor)
• Taking escalated calls from different specialty groups (billing disputes, retention, Citi business and Thank you rewards) in a timely helpful and professional manner.
• Doing administrative tasks like sending emails for adjustment requests, create reports using MS Excel for metrics performance and PowerPoint for Rewards and Recognition.
• Supported several teams as their partner Subject Matter Expert. I am part of the pioneered HYBRID program not just in the Philippines but across all sites (globally).
2012
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2015
Teletech Holdings Inc.
(Customer Service Officer)
• Taking inbound calls for Telco Company based in Australia.
• Processed payment, disputes and general inquiries from residential clients.
• I was handpicked to be part of the Hybrid team that cater calls from the Collections team.
• POC of the team for more than a year helping our Team Lead to approved adjustments and take escalation calls from our team.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.
Customer Service
Provides and delivers world-class customer service.
Data Entry
Making sure information keyed in the system is correct.
Testimonials
Dr. Michele G
I so appreciate everything you've been doing! Thanks for your great work!
Amy B
You are a lifesaver! Thank you for your great work!