2012
BSBA major in Marketing Management
Dr. Felimon C. Aguilar Memorial College of Las Piñas
My Skills and Competencies
Sales and Marketing
Time and Management
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
November 2021
-
2023
3M Home and Decor/ Freelancer
(Social Media Management, Facebook Ads Manager)
Social Media Manager
3M Home Decor https://www.facebook.com/malynbelsondra/ 600 followers
November 2021- 2023 (Part-time)
- Responsible for overseeing of page's interactions in
Facebook.
- Create and editing of product's banner.
- Product Boosting
- Content Creation
- Ecommerce Support
July 10, 2017
-
2023
Trane Phippines
(Customer Service Consultant (Full-time))
Sales handling 54 accounts, generating cost proposals, cost estimates, process purchase order
Responsibilities:
1. Act as customers’ representative and point of contact for any and all matters specific to the customers
2. Encourage customer growth and loyalty to the company through continuous support and customer assistance
3. Manage a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.
4. Identify potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
5. Identify potential opportunities with existing and new customers and update customers on Trane Care Service Offering.
6. Resolve customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
7. Organize regular Service Reviews with customers and Ops team on Hot Jobs and critical issues.
8. Understand customers / Vertical Market Needs and determines pricing and selling strategies.
9. Prepare and review contract terms and conditions using standard Trane templates when
applicable.
10. Provide marketplace feedback, including competitive information, customer expectations,
industry trends, etc.
2014
-
2017
Concepcion Carrier Airconditioning Company
(Service Sales Coordinator)
Sales, generating cost proposals, cost estimates, process purchase order
2014
-
2014
Argo Internationals
(Account Executive)
Sales
2012
-
2014
Trane Philippines
(Asst. Sales Representative)
Generating cost proposals, cost estimates, process purchase order
My Services
Social Media Management
Responsible for overseeing of page's interactions in Facebook.
Administrative Assistant
Clerical and organizational tasks like file organizing, scheduling appointments, assisting other staff members.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.