2014
BSBA major in Marketing Management
Technological Institute of the Philippines - Quezon City
More Info About Me
My name is Jeantel May V. Bromeo, and I am from the Philippines. I am a firm believer in lifelong learning and personal growth. Outside of my professional life, I enjoy engaging in a variety of activities that help me stay balanced and inspired, such as traveling, cooking, and watching movies.
I am excited to embark on my journey as a virtual assistant. While I am new to the virtual assistant field, I bring a wealth of experience and skills from my 7 years in a non-voice account role at one of the largest BPOs in the Philippines. Currently, I serve as a team leader, where I have honed my abilities in data interpretation, report preparation, meeting setup, and email management.
Skills and Qualities:
Experienced Leader: As a team leader, I have developed strong leadership and organizational skills, ensuring my team meets and exceeds performance targets.
Data Interpretation and Reporting: I am proficient in interpreting data and preparing detailed reports, which has been a key part of my role.
Meeting Coordination: I have extensive experience in setting up and coordinating meetings, ensuring all details are handled seamlessly.
Email Management: Managing high volumes of emails efficiently and effectively is one of my core strengths.
Tech-savvy: I am familiar with various software and tools, including Microsoft Excel, PowerPoint, Word, Google Sheet, Slides, Forms, and the likes.
Excellent Communicator: My experience as a BPO has equipped me with excellent written communication skills, crucial for non-voice accounts.
Detail-oriented: I excel at managing tasks efficiently and accurately, ensuring all details are handled with precision.
Services Offered
Email Management
Calendar Scheduling
Data Interpretation and Report Preparation
Meeting Setup and Coordination
Customer Support
Research
Social media assistance
And more!
I am dedicated to leveraging my skills and experience to provide exceptional virtual assistance. My goal is to help you streamline your tasks and achieve your objectives efficiently.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Product Researcher
Certificates
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My Experience and Education
2020
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2024
Accenture, Inc.
(Service Delivery Ops Senior Analyst)
· Provide weekly performance feedback through one-on-one coaching sessions to help the team meet SLA targets.
· Participates in the discussion of weekly business reviews with other vendors.
· Validates and approves employee scorecards, time reports, and capability points.
· Facilitate meetings to cascade process-related and organizational updates.
· Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement.
· Collaborate with other stakeholders to proactively answer escalations and callouts as needed.
· Coordinate with the workforce management team for reports related to utilization, team productivity, attendance, and client tool issues.
· Monitors technical challenges that may arise in our project and creates tickets to escalate to the support team.
· Use Google Sheets and Slides, Excel, PPT, and Power BI to present team highlights and challenges.
2018
-
2020
Accenture, Inc.
(Subject Matter Expert)
· Assist the team lead in providing RCA for members with challenges in meeting the target.
· Helps reviewers set performance objectives through coaching sessions.
· Performs ad-hoc tasks and implements the usage of trackers with my colleagues for effectiveness and efficiency.
· Assists team members in overcoming challenges and setting performance objectives by conducting coaching sessions.
· Helps the team lead by giving mentorship, guidance, and career development.
· Updates and discusses the OE Board with other stakeholders during assessment.
· Cascade policy updates and prepares the minutes of the meeting.
2016
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2018
Accenture, Inc.
(Transaction Processing Associate)
· Perform data entry and research using various tools, and decide according to the policies.
· Video captioning, audio transcription, and reviewing online content.
· Update the team's internal trackers.
· Submit insights to improve client and project tools.
· Perform team captain tasks such as shadowing, providing RCA, and answering clarifications from other members.
· Seek advice and escalate issues when faced with tasks or problems outside the scope of work.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Search Engine Optimization (SEO)
Conducting keyword research, optimizing website content, analyzing website performance, and implementing SEO strategies.
Product Researcher
Analyzing data and providing insights based on research on market trends to guide product development and improvement.
Vitual Assistant
Provides administrative support to individuals or businesses, utilizing knowledge of various relevant software and tools