2018
Diploma in Midwifery
Palawan State University
More Info About Me
Hey, I’m Jean. I'm your Social Media darling for any social media platforms to create and increase brand awareness, implement content strategies and manage your brand's interaction in public.
I will help you on increasing your engagement, leads, and sales, recognize trends in customer interactions and develop inbound marketing strategies to help grow the online community.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2022
Rocket Station
(Part-Time Virtual Assistant)
● Real estate cold caller and appointment setter
○ Follow a script-driven call flow and handle questions and objections
○ Gauge seller motivation
○ Input data into a Podio (CRM) form
● Real estate admin assistant
○ Source leads and performs skip tracing
○ Complete property research and comparative market analysis (comparable)
○ Create basic spreadsheets using Google Sheets
● Basic social media admin
○ Set up accounts for Facebook, Twitter, Instagram, and LinkedIn
○ Create and post content with and without Hootsuite
○ Perform basic graphic design using Canva
● Property management customer service
○ Manage basic maintenance work orders
○ Address general inquiries and coordinate transactions via phone and email
2019
-
2022
Sitel Philippines
(Quality Assurance Analyst)
• Ensured standard operating policies and procedures are strictly followed
• Supported the company in maintaining a work environment focused on quality
• Ensured deliverables and attainments are met on a daily, weekly, and monthly basis
• Addressed agents’ strengths and opportunities
2016
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2019
Sitel Philippines
(Customer Support Representative)
• Assisted customers by listening closely, finding solutions to problems, and making
recommendations based on extensive product knowledge
• Adhered to company policies and scripts to consistently achieve call time and quality
standards
• Delivered exceptional customer services to every customer by leveraging extensive
knowledge of products and services and creating a welcoming positive experience
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.