2014
Associate in Hotel and Restaurant Management
ICCT College
More Info About Me
Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping, Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Everise H&R Block, DIY, Amazon, Centene
(Customer Support Coordinator)
Centene Marketplace
• Providing information and answering questions about healthcare plans available through the marketplace, related to their coverage, claims, benefits, or provider network.
• Providing guidance to members on how to navigate the healthcare system and find providers that meet their needs.
• Benefits counseling or providing information to members about their health plan benefits, such as coverage details, copays, deductibles, and out-of-pocket costs, as well as answering any questions they may have about their coverage.
• Participating in training sessions and ongoing education to stay up-to-date on company policies and procedures, as well as changes in the healthcare industry.
Amazon
• Answering inbound calls, emails, and chats from customers and addressing their questions and concerns regarding their orders, products, and services.
• Providing guidance to customers on how to use Amazon's website and services to find the products they need
• Providing feedback to Amazon's management team on customer trends and issues to improve the overall customer experience.
• Assisting with training new customer service representatives.
• Monitoring customer service metrics and making suggestions for improvement.
H&R Block
• Assisting clients to obtain personal data, records and financial information to assist with tax calculation
• Consistently meeting and exceeding customer service metrics, including customer satisfaction ratings and response times.
• Tax preparation assistance or working with clients to gather the necessary information needed to accurately prepare their tax returns, including income statements, investment records, and expense receipts.
• Help clients ensure that they are reporting all income and deductions accurately and in compliance with tax laws, while also helping them to maximize their refunds or minimize their tax liabilities.
2018
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2021
Concentrix AT&T Login Support
(Live Chat Moderator)
• Raised any website errors and technical problems promptly to minimize disruptions to web chat service.
• Provided clear and concise step-by-step technical support to guide clients
• Provided accurate and detailed diagnostic and troubleshooting information via webchat.
2017
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2017
WNS Philippines Inc,
(Technical Support Advisor)
• Monitored email to promptly collect and respond to complaints
• Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
• Researched and investigated different travel destinations using online resources or travel guides to provide various options for customers.
2015
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2017
ResultsCX
(Customer Care Specialist/ Support)
• Performs test checking to ensure that all payments/transactions are processed with valid supporting requirements/documents as per internal policies and as per government/regulatory requirements.
• Responsible for ensuring that requirements are prepared accurately, completely, and timely as per government/regulatory requirements.
• Answering incoming calls and assisting customers with their inquiries or issues related to their wireless service.
• Providing accurate and timely information about the company's products and services, including phones, plans, and features.
• Documenting customer interactions in a clear and concise manner, using the company's customer service software or database.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Ensure satisfaction by providing support, resolving issues that arise & maintaining positive relationship with clien