2006
Bachelor of Science in Nursing
Davao Doctors College
More Info About Me
Hi! I’m Pearl, and I’ve been in customer support for over years now. I work mainly as a chat support and moderator on online gaming platforms, such as Bingo Village and 888 Holdings. I engage with members, answer questions, help them with their concerns with withdrawals and deposits, and educate them about promotions offered.
I was with VXI Davao, Philippines ( Call Center ) also as an Account Associate 2, where I worked in the retention department. We resolve account cancellations, billing, service issues, process and tracking orders, educate them on their insurance claims and coverage, and some basic troubleshooting with their devices.
I love helping people, solving their problems, and making sure that they are satisfied and feel valued. What makes me a great fit? Not my experience but my passion for helping people. I'm always excited to bring my skills and heart to serve.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
BVG
(Chat Support/ Moderator)
Provide support to members like technical assistance or troubleshoot problems and guide members about the site processes
Resolves issues with their account
Process deposit and withdrawal
Maintain a positive and healthy environment
Engaging to members
Promote products or services
Utilize chat with multiple conversations
Handle various communication through live chat and email.
2022
-
2023
VXI GLobal Holdings
(Account Associate II)
Inbound call
Assist customers calls related to service, billing, payments and potential cancellations.
Address their concerns and provide solutions like negotiate or offer incentives to retain their account.
Engage with customers and build rapport to foster loyalty.
Educate customers to stay updated on the products and services
Identify opportunities to convert to sales.
Process bill payment, dispute, adjustment and educate them about their bill queries.
Maintain accurate records with customers' interaction and resolutions.
2014
-
2021
888 Holdings
(Chat Moderator/ Support)
Engage with members.
Answering questions
Resolving issues ( chat issue )
Promote product and services
Assist members
Utilize chat
Maintain a positive and healthy environment
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.