2016
BSBA- Human Resource Development Management
Negros Oriental State University – Main Campus I
More Info About Me
I started my career as a call center agent, assisting clients with their health care insurance; this taught me to be flexible and adaptable in any situation.
In addition, I became an administrative staff, providing administrative support to the Engineering Manager and three officers and performing payroll to outsourced employees; this sharpened my ability to quickly, easily, and efficiently pick up any computer application or office file system.
My social media journey kicked off early this year. I set up a Facebook page for the family's business to improve customer service and make it easier for clients to contact us; this boosted our sales, and we sold over 500+ ready-to-wear clothes within three months compared to not having a Facebook page.
And lastly, I am a fangirl, a K-drama enthusiast, and a Pursuer of Dreams.
Should you need any further information, please do not hesitate to contact me.
My Skills and Competencies
Facebook Ads Specialist
Social Media Management
Data Entry
Customer Service
Certificates
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My Experience and Education
2022
-
2022
Balai Apparel
(Social Media Manager)
-Planning and Developing Campaigns in Social Media
-Respond to customer's queries and concerns
-Responsible for taking and editing product pictures
2021
-
2021
Freelance
(Tutor)
-Reviewing classroom module
-Teaching tutee how to write and read
-Helping tutee with projects, module, and other academic tasks
2018
-
2020
Harbour City Dimsum House Co., Inc.
(GSD Office Staff)
- Petty cash fund custodian;
- Perform payroll to outsource employees;
- Provide continued administrative support to the Engineering Manager and 3 officers;
- Maintained organization inventory by checking stock of spare parts to determine supply levels;
- Organized and Coordinated maintenance schedules;
2016
-
2017
Teletech Dumaguete
(Customer Service Representative)
- Answer incoming calls and respond to customer’s email;
- Determines eligibility by comparing client information to requirements;
- Resolve customer complaints;
- Document all call information according to standard operating procedures
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Help customers with complaints and questions. Also give customers information about products and services, and process.