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BS in Civil Engineering
University of Science and Technology of Southern Philippines
More Info About Me
"Bringing clarity, creativity, and connection to every project I work on."
Hello! I’m Jeanette Eloise Raiz, a creative and goal-driven Virtual Assistant and Digital Designer who’s passionate about turning ideas into meaningful results. I specialize in photo editing, video creation, and visual storytelling that capture attention and inspire action.
With a blend of modern design, strategic thinking, and a positive, can-do mindset, I help entrepreneurs and teams stay organized, productive, and visually impactful. I believe in creating work that not only looks good but also feels purposeful and genuine.
Every project is an opportunity to learn, grow, and bring value — and I take pride in being a reliable partner who listens, collaborates, and delivers results with care and creativity.
My mission is simple: to make your brand shine brighter and your workload feel lighter.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2025
Inbox Studio
(Photobooth Attendant)
* Set up and operated photobooth equipment, including lighting, cameras, and printers, ensuring high-quality photo output for walk-in studio customers.
* Assisted customers with posing, framing, and selecting preferred layouts to help them achieve their desired photo look.
* Handled customer assistance from start to finish, including orientation, guidance during the photoshoot, and after-session support.
* Processed payments and addressed customer inquiries with professionalism and courtesy, contributing to positive customer experiences.
* Ensured the studio environment remained organized, clean, and ready for the next clients.
* Delivered exceptional customer service by being attentive, friendly, and proactive, resulting in satisfied and returning customers.
2024
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2024
Teleperformance - CDO
(Customer Service Representative)
* Assisted students, and users with account creation, access issues, and registration concerns related to the McGraw-Hill Connect learning platform.
* Provided multi-channel support (voice, chat, and email), consistently delivering accurate, easy-to-follow troubleshooting steps.
* Guided students through the full Connect registration flow, including account setup, access code redemption, LMS integration, and login support.
* Handled inquiries related to LMS platforms (Canvas, Blackboard, Moodle, Brightspace) and assisted with LTI/SSO pairing issues.
* Responded promptly to customer concerns, documented cases in the system, and ensured proper follow-through until resolution.
* Demonstrated strong technical and communication skills while navigating multiple tools and platforms simultaneously.
* Tools Used:
* CRM/Omnichannel Platform (TP-Client) for handling calls, chats, emails, and customer case notes.
* McGraw-Hill Connect Portal & Student Registration Tools for troubleshooting login and platform issues.
* LMS Platforms (Canvas, Moodle, Blackboard, Brightspace) for guidance integration.
* Maintained high service quality, professionalism, and customer satisfaction across all support channels.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.