2020 - 2024
Bachelor of Science in Chemistry
Tarlac State University
More Info About Me
I am a jolly, independent person who supports herself to have a stable future. During my free time, I love learning new things online and I also love watching movies and series. I am not the kind of person who gives up easily just because I failed at first. My life's motto is “Be yourself and practice makes permanent”.
My Skills and Competencies
Fraud Investigation
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2020
Philippine Red Cross (Tarlac Branch)
(Assistant Secretary)
Data entry of patients' and volunteers' information for blood donations and tests
2021
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2022
Sutherland Global Services
(Customer Service Representative, Customer Technical Support)
Assist customers with their account issues such as bill disputes, payments, payment arrangements, device and device accessory purchases, and plan features modification
Provide technical support for customers having device hardware or software issues
Take ownership of customer calls to turn around their experience and quickly resolve their issues
August 2023
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November 2023
Clements Developments
(Virtual Asistant)
Generate real estate leads to contact
Appointment setting
Drafting emails
Cold Calling
Create an end-of-day evaluation of finished and unfinished tasks with the client
Inbox and Calendar Management
Run personal errands for the client (ex: messaging family and friends, booking restaurant reservations, etc.)
November 2023
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January 2025
Bill Gosling Outsourcing
(Fraud Analyst)
Identify suspicious activity: Monitor transactions in real-time and look for high-risk activity.
Analyze customer activity: Research alerts and analyze customer activity to determine if fraud has occurred.
Create cases: Create cases for transactions that may be fraudulent.
Cancel transactions: Cancel transactions that are fraudulent so they aren't processed further.
Resolve transactions: Resolve transactions on time to reduce potential revenue losses.
Validate information: Interact with customers and banks to confirm or cancel authorizations.
Review documents: Review accounting paperwork, bank accounts, and other documents to ensure accuracy and compliance with the law.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.