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Bachelor of Arts in Broadcast Communication
Polytechnic University of the Philippines - Manila
More Info About Me
Hello! My name is Jeanelle Nichole Braceliño, but sometimes, people call me "Nic" or "Kitty". I've started working as a Customer Service Representative in a call center company and had experience handling customer concerns and payment processes. After a few months, I worked as an Email and Chat Advisor for Spotify. I can say that this job contributed to my skills because I learned how to assist customers simultaneously as well as gaining knowledge in technical troubleshooting which I eventually applied to my current job. Aside from that, I also have basic skills in MS Words and Excel and I'm still learning more about these tools and more.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
Keywords Studios Manila
(Player Support)
Project-specific basic game testing and providing support to players through email.
2017
-
2019
Concentrix (Spotify Ltd.)
(Email and Chat Advisor)
Real-time technical and account assistance through chat and email.
2016
-
2016
Alorica
(Customer Service Representative)
Handling credit card account inquiries and applications.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.