2019
Bachelors of Arts in Communication
Pamantasan ng Lungsod ng Muntinlupa
Get to know me!
I am a Professional Virtual Assistant, Content Creator and Social Media Manager. As an individual I'm responsible, self-motivated, resilient, effective communicator and a hard working person.
I'm also a diligent Customer Care Representative with 1 year and 3 months of experience managing concerns from medical insurance members from the United States. Passionate about giving the best service and building strong customer relationships, increasing customer satisfaction. Also a dedicated Corporate Accounts Specialist with 1-year real estate experience offering houses and condominiums to corporate partners.
In my experiences the skills that I learned are;
-Outbound and Inbound calls
- Customer Relationship Management
- Photo and video editing
- Creating content calendar in google sheets
- Email Management
- Calendar Management
- Creating content through Facebook page
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2022
Alorica Teleservices
(Customer Care Representative)
· Talk to customers over the phone to resolve their questions or concerns over billing, service and basic technical support while presenting current information.
· Maintains and updates customers information as necessary.
· Calmly attempts to resolve issues and deescalate issues of irate or dissatisfied clients.
· Escalates calls to supervisors or senior representatives when necessary and appropriate.
· Responds to requests for assistance and/or possible processing of credit card authorizations.
· Tracks call related information of each call received for auditing and reporting purposes.
· Provides feedback reports on call issues related to downtime and/or training.
2019
-
2020
Amaia Land Corp.
(Corporate Accounts Specialist)
· To help in the decision making of our corporate partners in choosing what property is best for them.
· Promoting or advertising company properties through social media.
· Generate potential clients and forge lasting relationships with them.
· Conducting actual presentations of our properties to our corporate partners.
· Update clients on market conditions, process, legal or documentary requirements and other related matters.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.