b
BA-Broadcasting
Laguna State Polytechnic University
More Info About Me
I am a former customer service representative for almost 3 years. I have work experienced also in retail sector and service industries, giving me varied skills and the ability to work with different types of people.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
TELEPERFORMANCE
(Customer Service Representative)
Hotel General Reservations
Providing information about hotel amenities, local attractions, and restaurants
Upselling hotel services and amenities to guests
Provide information on travel options, pricing, and packages.
Resolve customer issues and complaints efficiently and courteously.
Assist customers in making new travel bookings, modifications, and cancellations according to company policies and procedures.
Stay updated on travel trends, regulations, and company policies.
2020
-
2020
Oiland
(Cashier)
- Greet customers
- Operate the cash register, accept payments, and provide change.
- Count the money in the cash register at the end of the shift.
- Keep the work area clean and orderly.
- Develop positive relations with customers
2017
-
2019
Pila Motorcycle and Bicycle Parts
(Cashier and Salesperson)
- Greet customers
- Operate the cash register, accept payments, and provide change.
- Count the money in the cash register at the end of the shift.
- Keep the work area clean and orderly.
- Develop positive relations with customers.
- Recommend products and process sales.
- Inform customers about sales, promotions, and policies.
- Sell customers a similar or complementary product to what they're already buying.
- Arrange delivery of goods or services.
2017
-
2017
La Cosina Antonio
(Food Attendant)
- Greet customers
- Accurately take orders for food and drinks.
- Answer questions and address complaints.
- Serve food and drinks promptly and efficiently.
- Keep dining areas clean and well-maintained.
- Help set up and break down dining areas.
- Assist with special events and functions as needed.
- Provide recommendations and upsell menu items to guests.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.