2018
BS Biology
University of the Philippines-VTC
A Digital Storyteller and Social Media Strategist
Hi! I'm Jayville Ferlin Bacorro. You can call me "Ferlin" for short. I am a 26 year old experienced social media enthusiast from Leyte, Philippines, ready to deliver first class virtual assistance, with effective researching skills, commendable computer literacy and outstanding English proficiency earned from my Bachelor of Science degree from the University of the Philippines
I am fairly new to world of virtual assistance, yet I am confident that I can provide a first-class virtual support with my 5-year experience as a remote customer service associate for a financial account and online selling platforms. I am a champion in social media tools, handling over business and fandom pages with proactive, social content that unifies with the goal of the client.
Did I already mention that I got my general virtual training from Coach Dahm from ProVA Ph? Coach Dahm, along with her team have made sure we are fully equipped with knowledge and skills needed and have sworn unlimited assistance along the way, for which I am very thankful.
Let's collaborate to elevate your productivity and enhance your brand's digital impact.
Social Media Manager
FB Ads Manager
FB Ads Manager
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
His Paradigm
(Literary Agent)
Pitches unpublished work to publishers, negotiates book deals and liaising between authors and publishers.
04/17/2023
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08/01/2023
Tihique Finds
(Business Owner/Page Administrator /Content Creator)
-create, curate, and schedule posts that align with the brand's voice, style, and goals.
-respond to comments, messages, and user interactions in a timely and professional manner.
-keep an eye on the page's performance metrics, such as reach, engagement, and follower growth.
-monitor user-generated content and ensure that all posts and comments adhere to the brand's guidelines and community standards.
-design and manage paid social media campaigns to increase reach, engagement, and conversions.
-allocate and manage the budget for social media advertising and other promotional activities.
09/05/2019
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08/01/2023
Concentrix
(Personal Banker SME)
-respond to customer inquiries promptly and accurately, whether they are related to account balances, transactions, interest rates, loan terms, or other banking services.
-investigate and resolve customer issues, such as transaction discrepancies, account errors, or unauthorized activities, while maintaining professionalism and adhering to bank policies.
-help customers navigate online banking platforms, mobile apps, and ATMs, troubleshoot technical issues, and guide them through various banking processes.
-educate customers about financial literacy topics, such as budgeting, saving, investing, and credit management, to empower them in their financial decisions.
- maintain accurate and organized records of customer interactions, inquiries, and actions taken, adhering to data protection and privacy regulations.
-stay updated on the bank's products, policies, procedures, and regulatory changes, participating in ongoing training to enhance skills and knowledge.
-ensures daily responsibilities are accomplished by trainees on an assigned work shift
2018
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2019
Eperformax
(Escalation Specialist)
-receive escalated customer cases from lower-tier customer service representatives and assess the nature of the issue.
ensure that resolutions align with online selling platform's policies and guidelines while taking into account the specifics of the situation.
-conduct thorough investigations to understand the root cause of the customer's concern, reviewing order details, communication history, and relevant policies.
-collaborate with internal teams, such as shipping, payments, and fraud prevention, to gather information and facilitate timely resolutions.
-utilize specialized software and tools to track, manage, and prioritize escalated cases efficiently.
My Services
Customer Service
Respond to customer inquiries on products, services, and policies, ensuring a positive resolution and high satisfaction.
Graphic Design
Skilled in crafting impactful designs for digital and print media for content creation. Expertise in logo design, brandi
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.