2018
APEC Schools - Pateros
Accountancy, Business, and Management
More Info About Me
With a solid background in customer service and sales from my time at Vivid Seats, I now specialize in managing ticketing operations for U.S.-based events. Leveraging platforms such as Ticketmaster, AXS, Tradedesk, and 1Ticket, I ensure accurate and efficient ticket fulfillment. My role involves providing professional and courteous service to consignors, brokers, customers, and ticket exchanges, utilizing advanced inventory management technology to confirm and complete orders. I am also adept at handling phone calls and emails from both prospective ticket buyers and ticket exchange representatives, striving to deliver exceptional service at every touchpoint.
My Skills and Competencies
Technical Support
Email and Calendar Management
Research Specialist
Cold Calling and Appointment Setting
Social Media Manager
Customer Service Support
Skilled Multi-tasker
Order Processing and Fulfillment
Certificates
×
![]()
My Experience and Education
October 2022
-
Present
Stage Front
(Customer Support - Fulfillment Specialist)
Handling incoming calls and emails from potential ticket buyers and representatives of Ticket Exchanges. Dealing with order processing and providing precise, efficient, and courteous service to Consignors, Brokers, Customers, and Ticket Exchanges. Communicating with colleagues and customers regarding order statuses, including troubleshooting issues, is crucial. Additionally, providing valuable support to the inventory team as required, contributing to the overall smooth operation of the process.
July 2021
-
October 2022
Vivid Seats
(Ticket Sales Agent)
Present, promote, and sell tickets for Events using solid arguments to existing and prospective customers.
December 2019
-
July 2021
Hilton Hotels & Resorts
(Customer Service Representative | Hotel Reservations Specialist)
Helping customers with planning and booking reservations for a hotel. Work with customers to plan out the duration of their stay and then send booking confirmation to guests after processing payments. Helping customers with complaints and questions, modifying or canceling their existing reservations, and addressing their concerns.
October 2018
-
December 2019
HireRight
(Verifications Specialist)
Obtaining accurate information regarding previous residence history and current employment. Responsible for internet research to verify certain information. Communicate with customers and applicants via phone and e-mail. Ensure high attention to detail to determine the accuracy of gathered information.
My Services
Rock Star Virtual Assistant
A+ Virtual assistant offering email and social media management along with administrative support for optimized process.
Top Notch Customer Service
Delivering exceptional customer service by providing personalized attention, prompt responses, and tailored solutions.
Order Processing and Fulfillment
Detail-oriented order processing pro ensuring accurate and swift fulfillment. Drive seamless customer satisfaction.