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BS Computer Science
University of Manila
More Info About Me
Hi there! I'm a versatile customer service representative with a knack for delivering top-notch support across various channels. Whether it's handling inbound and outbound calls, managing email and chat support, or diving into back office and admin tasks, I've got it covered.
My goal is to ensure every interaction leaves customers satisfied and everything behind the scenes runs smoothly. Let's connect and make great things happen together!
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
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2024
Teleperformance PH
(Customer Service Representative/ Client Support)
I have over 8 years of experience as a Customer Service Representative, specializing in hotel reservations, and providing inbound, outbound, chat, and email support for guest complaints and inquiries, consistently maintaining high KPI scores. I was later promoted to Client Support, where I handled administrative tasks related to corporate sales negotiations, updated and audited hotel information, and conducted phone line test calls to ensure proper voice prompt functionality.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.