2016
BS Information Technology
Central Bicol State university of Agriculture - Sipocot
More Info About Me
I'm Jay Ric, a dynamic professional with over three years of solid experience as a virtual assistant and a proven track record across diverse industries. Driven by a passion for innovation and continuous learning, I excel in leveraging various CRM platforms to streamline processes and enhance customer interactions. My expertise extends to project management and customer relationship tools such as Canva, ClickUp, and MS Office.
Throughout my career, I've demonstrated proficiency in providing exceptional customer service in retail, gaming, and telecommunications sectors. Additionally, my experience as a part-time instructor reflects my ability to effectively communicate complex concepts and foster engaging learning environments.
With my extensive virtual assistant experience and mastery of CRM systems, I am well-equipped to deliver outstanding results and make valuable contributions to your team's success.
My Skills and Competencies
Social Media Management
Real Estate Specialist
Data Entry
Content Creator
Lead Generation
Phone Support
Research
Customer Service
Administrative Support
Chat Support
Certificates
My Experience and Education
2021
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2024
Solutions Squad Inc.
(Virtual Assistant - Contractor)
As a Virtual Assistant, I seamlessly managed customer inquiries via email and phone channels while also initiating cold calls to expand client outreach, drawing upon my sales and customer relations background. Leveraging my knowledge of cybersecurity, I ensured data security and confidentiality in all interactions. Furthermore, my role involved coordinating with vendors, utilizing my experience in vendor management to foster productive partnerships and streamline operations. Additionally, I played a key role in optimizing company processes for enhanced efficiency and productivity. From organizing cloud files to conducting research activities, my proactive approach and attention to detail were instrumental in supporting various projects and tasks.
2019
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2021
Quantrics
(Technical Support Representative)
As a Customer Service Representative, I provided technical support for home internet, Fibe TV, satellite TV, and home phone services. I troubleshooted mobility issues, upsold mobile, TV, and internet plans, and efficiently handled customer inquiries. I escalated issues, documented calls, processed orders and refunds, and coordinated repair dispatches for enhanced customer satisfaction.
2019
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2021
Central Bicol state University of Agriculture - Sipocot
(Contract of Service Instructor)
As a Teacher, I teach Information Communication Technology and WordPress to students across junior and senior high schools, as well as colleges. I utilize various online platforms for virtual instruction and have extensive experience in teaching remotely. Additionally, I am responsible for creating exams and conducting meetings, demonstrating proficiency in different video conferencing platforms. I am also a Licenced Professional Teacher.
2018
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2019
Teleperformance
(Customer Service Representative)
As a Customer Service Representative, I supported gamers daily by addressing billing and Microsoft account inquiries, troubleshooting games, apps, and console hardware issues. I upsold subscriptions, games, and accessories, persuading customers to upgrade their gaming setups. Additionally, I managed Microsoft Xbox accounts, updated information, and facilitated orders on behalf of customers, ensuring a seamless service experience.
2016
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2018
Sutherland Global Services Inc.
(Associate - Customer Service Representative)
As a Customer Service Representative, I communicated with store associates via phone calls to coordinate services and check product availability for pet parents. Additionally, I managed order processing, refunds, replacements, and order tracking efficiently. Moreover, I scheduled pet services at the store and conducted data entry for loyal customers to maintain accurate records.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate Specialist
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms
Lead Generation Specialists
Identifies and cultivates leads for businesses, driving sales through tailored strategies.
Customer Service Representative
Assisting customers with inquiries, issues, and providing exceptional support.
Cold Calling Specialists
Launching sales calls, engaging prospects, and securing new business opportunities.