2023
Bachelor of Science in Civil Engineering
Technological Institute of the Philippines
More Info About Me
Hi, I’m Jayrald, a dedicated civil engineer with a strong background in both the construction and BPO industries. Through my diverse experience, I have developed excellent problem-solving, project management, and client support skills. I am now eager to transition into a Virtual Assistant role, with a specific interest in Search Engine Optimization (SEO) and the goal of gaining experience across various niches. I am highly motivated to expand my expertise, adapt to new challenges, and provide valuable support to help businesses enhance their digital presence and achieve their strategic objectives.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
Concentrix
(Technical Support)
Assisted international clients in resolving issues with their electronic devices,
delivering excellent customer service by addressing inquiries, resolving technical problems, and
providing detailed product information. Demonstrated strong communication skills while
managing a high volume of calls, consistently maintaining professionalism and patience to
ensure a positive customer experience.
2019
-
2021
Concentrix
(Customer Support Representative)
Provided comprehensive support to international clients through outbound
calls, assisting them with inquiries about their online orders. Responsibilities included tracking
and updating clients on the status of their shipments, guiding them through the online ordering
process, and addressing any questions or concerns to ensure a seamless shopping experience.
Demonstrated strong communication and problem-solving skills to effectively resolve client
issues and maintain high customer satisfaction.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.