Hey I am Jaypree

More Info About Me

I've been in a BPO industry for almost 6 years. I had an experience as a Customer Service Representative and handled inbound and outbound calls as well as email and chat support representative.

I’ve been working as a General VA for almost 5 years now. I have knowledge with Social Media Management and have basic WordPress experience. I can use Canva and do basic photo and video editing. I can answer customer's email in a daily basis. I am knowledgeable with Dropshipping and I can process dropshipping orders and add tracking numbers.

I can also research for profitable products from US Major Online retails stores that can be sold to Amazon, eBay or other ecommerce platform. I can list on Amazon and eBay too.

I can be your General VA as well to do any VA jobs like web researching, data encoding, email finding, etc. I am knowledgeable of Google Doc & Spreadsheets

Jaypree Bergonia Pascual
Bulacan, Philippines
jaypree.pascual@gmail.com
Freelancer
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My Skills and Competencies

eBay and Amazon VA
Product Lister
Customer Service VA
Wordpress
Social Media Management
FB Ads Expert
Data Entry
Content Creator

Certificates

Facebook Ads Management

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2003-2007
High School

Marcelo H. del Pilar National High School

2007-2011
Bachelors in Computer Engineering

AMA Computer University

2018 - 2023
Hillery Motorsports / Mr. Handyman of S. Oklahoma City and Norman
(General Virtual Assistant)

• Processing orders
• Answering customer’s emails
• Social Media management
• Wordpress
• Blogs/Article Writing
• Video editing
• Product Listings
• Google Docs and spreadsheet
• Daily Reports

2017 - 2017
Afni Philippines
(Chat Support Representative)

• Respond to customers on chat.
• Maintain client relationship for business and help the sales team in achieving target.
• Make use of the system in searching for products and answers.
• Suggest, promote and guide clients on giving the best options for their needs.
• Review final layouts and suggest improvements as needed.
• Use decision-making skills in responding for clients.
• Converse with clients in a polite and professional manner.

2016 - 2017
24]7 Customer Philippines Inc.
(Email Support Representative)

• Answered all mails received by clients and resolved their queries and complains on a daily basis.
• Responsible for ensuring customer satisfaction by handling questions related to the store via e-mail.
• Forwarded requests as per escalation policy to higher level of support.
• Ensured all customer communications are professional, accurate, and timely.
• Resolved requests related to billing and account issues, and some technical assistance.
• Used support applications for recording and tracking problem.
• Ensured that all the e-mail communication activities are performed in accordance with the company policies.

My Services

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Customer Service VA

Experience Customer Service for Call, Emails and Chat Support

E-commerce VA

An eCommerce virtual assistant (VA) will help you with product and research-based tasks, excel work, product image editi

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

FB Ads Expert

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Bulacan,
Philippines
Email :
jaypree.pascual@gmail.com


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