2011
Information Technology
Mary the Queen College
More Info About Me
I have been working in the BPO industry for more than 10 years with different roles such as Customer Service Representative, Technical Support, Case Manager, Telco and as an Executive Service Specialist with strong interpersonal and organizational skills. Accomplished professional with several years’ experience in management of client accounts, vendor relationships and staff performance. Highly accomplished and results-oriented sales leader who excels at using proven methods to successfully cut costs, streamline operations, increase productivity and generate revenue growth. Assertive and enthusiastic with extensive knowledge of process optimization and unsurpassed work ethic. Committed to maintaining cutting edge technical expertise while delivering quality results. Worked as a virtual assistant for a client and a was promoted as a mortgage processor on my last job.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Friel Good Mortgage (Virtual Assistant)
(Virtual Assistant/ Loan processor)
• Answering inquiries of some potential clients via email/phone.
• Setting up/confirming appointments for a scheduled presentation/meeting with my client and
making sure all appointments are saved in the calendar.
• Validating documents provided by our clients and collecting documents that are missing from
the initial submission.
• Contacting third party people to get title documents, verification of employment, calculating
paystubs and validating taxes. Properly naming the documents for my client.
• Dealing with different banks for the documents on loan to be cleared and assisting my client
to close the deal.
• Engaging with the buyers and seller’s agent to make sure that all documents needed will be
provided before the closing date.
2018
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2021
Cloudstaff Philippines (Nexgen Australia Telco)
(Part of the Back office Team/ Customer Service Rep)
Dealing with a direct client based in Australia and handling business to business deliveries for internet and phone system.
• Communicating directly to some company businesses in Australia (over the phone and via
email) to ensure that the service is up and running.
• Setting up an appointment to a client and technicians if needed for the service to be installed or repaired.
• Answering inquiries of some potential clients via email/phone.
2017
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2018
Tata Consultancy Services
(Customer Service Representative/Billing and Collection)
Interacting with customer in organizing moving in and moving out on a premise.
• Sending fault request to the distributor.
• Collecting payments and updating customer’s information on the account.
• Delivering Services like GAS and LIGHT for the customer before they move in to the premise.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.