Hey I am Jaylene

Your Aspiring Rockstar GVA

My name is Jaylene and I am excited to potentially join your team and work with your company. I am the type of person who is always looking for continued growth in my career, and I always take opportunities offered online to upgrade my skills, learn new tools and new platforms to work efficiently. I have attended several webinars to equip myself with knowledge about the roles of Virtual Assistants. I take new roles as a challenge and never stop learning until I master it. I value trust and loyalty and I always take responsibility to every task given to me.

Furthermore, I have an extensive experience in BPO Industry and Freight Forwarding Company as a Customer Support Specialist. This is where my communication skill was honed. I learned to adapt in fast-paced environment. This is where I mastered providing excellent customer service and multi-tasking skills. I was also accustomed to variety of administrative task such as, scheduling and email management, calls evaluation and other administrative task designated by my leader. I was always recognized for my excellent performance and strong work ethics.

Jaylene Evangelista Atienza
Bacolod City, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Customer Service
Data Entry
Lead Sourcing

Certificates

C1
General Virtual Assistance Training
AMAZON VA in-Depth - Online Course

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2004
Bachelor of Science in Commerce major in Managerial Accounting.

STI-West Negros University

September 2023 - Present
Planning Gain Experts
(General Virtual Assistant - Part-time)

Specializes in Lead sourcing/generation.
Sending connect invites and follow up messages.

2017 - 2023
51Talk and Tutoring (Part Time)
(ESL Tutor)

>Conduct one-on-one lessons.
>Implement engaging lessons to illustrate language concepts and drive mastery.
>Evaluate a student progress and comprehension

2018 - 2020
NAF Global Inc
(Customer Service Staff)

>Assisting client’s query about shipment status via email.
>Track shipping status/deliver and communicate with the courier.
>Preparing Air way bill online

2011 - 2016
Concentrix (Formerly Convergys Philippines)
(Senior Customer Service Specialist)

>Assisting customers in processing purchases.
>Handling customers’ inquiry about charges, disputes products & services.
>Handles supervisor calls.

My Services

Customer Service Specialist

Build excellent customer relation and service . Offer and provide the best solution.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Lead sourcing / Lead generation

Source leads via LinkedIn profile and send follow up messages.


Works

DATA ENTRY

Online Bookkeeper

Grapgics Designer

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Bacolod City,
Philippines


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