2017
Bachelor of Secondary Education major in English (Licensed Professional Teacher)
Cataingan Municipal College
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2025
IGT Solutions
(Travel Associate (Account: United Airlines))
➢ Respond to inquiries from customers via calls or chats about travel services including flights booking, changes and cancellations
➢ Handle any disruptions in travel plans, such as flight cancellations or delays
➢ Promote travel deals, packages, and services to customers to increase sales
➢ Upsell additional services, such as excursions, upgrades, or travel insurance
➢ Maintain accurate records of customer interactions, bookings, and transactions in the company’s database
➢ Stay updated on travel industry trends, new destinations, and company policies to provide accurate information to customers
2024
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2024
Transcom
(Customer Service Representative (Account: COMCAST))
➢ Assist customers with inquiries regarding their Comcast accounts, including billing, service plans, and technical issues
➢ Provide information about Comcast products and services, including internet, cable TV, and phone services.
➢ Help customers set up, modify, or cancel their services and subscriptions
➢ Explain billing statements, payment options, and charges to customers
➢ Assist with payment processing, refunds, and addressing billing disputes
➢ Troubleshoot basic technical issues related to Comcast services, including internet connectivity, cable reception, and phone service
➢ Ensure compliance with company policies, procedures, and regulatory requirements while interacting with customers
➢ Stay updated on company products, services, and promotions to provide accurate information
My Services
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.