2016
Bachelor of Science in Marine Transportation
Technological Institute of the Philippines
More Info About Me
Top-performing agent with a strong track record in the BPO industry, specializing in Telco accounts. Over my career, I've consistently delivered exceptional results, exceeding performance targets and ensuring client satisfaction. My expertise in the Telco sector has allowed me to excel in providing top-notch service and solutions.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Cold Calling
Certificates
My Experience and Education
2019
-
2023
Ibex Global Philippines
(Agent Level 3)
-finding solutions to customer problems, whether it's answering questions or resolving complaints.
- keeping records of customer interactions and feedback is important for improving services and resolving issues.
2018
-
2018
Alorica Philippines
(Agent)
Customer Service Representative (seasonal account)
- handling order-related tasks, ensuring that orders are placed, processed, and tracked efficiently.
-addressing any issues related to order delivery or returns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.