2011
Bachelor of Science in Entrepreneurial Management
Quezon City Polytechnic University
More Info About Me
Team Player, Flexible, ready to learn and contribute to team success. Organized and motivated employee, eager to apply time management and organizational skills in various environments.
My Skills and Competencies
Sales Development
Lead Generation
Social Media Manager
Amazon VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
TELUS INTERNATIONAL PHILIPPINES
(CSR -Sales Representative (Outbound Sales Acquisition))
•Called lead lists resulting from various marketing campaigns to achieve sales
•Seized opportunities to upsell new products offering to current customers and provide new products and services with potential new customers.
•Email prospect clients sales quotation summary
2012
-
2019
ALORICA TELESERVICES INCORPORATED
(CSR -Sales Representative (Customer Service/ Outbound/Retention and Collections))
•Tier 2 agents who handle cancellation calls. Positively encourages customers to stay with the company by providing utmost customer satisfaction through client initiated guidelines. Gives the fastest resolution to the customer’s concern and always tries to up-sell any product available for them to purchase for the benefit of the customer and of the company.
•Educate customers regarding new product offerings; helps grow monthly auto ship programs and retention on programs Develops, routes, and gains approval for all outbound calling programs.
Team Manager Apprentice
September 2018 to December 2019
Job description: Manages performance on specified programs to defined company and client standards. Maintains team motivation through continuous feedback, positive reinforcement, and incentive contests. Monitor and enforce CSR schedule adherence and timely and accurate account of payroll hours. Analyzes performance through report generation. Provide feedback to Assistant Center Business Manager/Assistant Operations Manager, Account Executives, and Trainers on areas to improve productivity and procedures.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
Will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems
Amazon Virtual Assistant
Will help you conduct accurate product research to provide important information.
Sales Development Representative
Successfully maintaining a career-long record of consistently meeting and surpassing sales quotas while earning continua