BLANK
B.S Office Administration major in Office Management
Eastern Visayas State University
More Info About Me
Hi, my name is Jay. I am currently residing in Cebu, Philippines. I am responsible, motivated and organized individual and i am excited to offer virtual assistant services.
I am a results-driven and customer-focused professional with 9+ years of experience in customer service, primarily in financial accounts management. Proven track record of providing exceptional service, resolving issues efficiently, and maintaining accurate records. Highly skilled Customer Service-Fraud Specialist with a year of experience protecting financial accounts from fraudulent activities while providing top-notch customer service. Also, with my years of experience in corporate jobs within business process outsourcing industry i have gained strong knowledge and skills on financial accounts for international clients. Additionally, possess experience as a Cashier and Accounting Office Clerk, with a strong foundation in financial transactions, performing basic accounting tasks and office administration.
I am eager to apply my skills and knowledge to support businesses and professionals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Online Bookkeeping
Certificates
My Experience and Education
2019
-
2025
Freelance
(Customer Service Representative)
*Answering inbound calls from stores and customers regarding client credit card concerns.
*Helping resolve credit inquiries on new accounts and making use of problem solving /decision making skills to achieve highest level of customer satisfaction.
*Investigating and resolving customer complaints, disputes, and billing inquiries in a timely and professional manner.
*Assisting customers with requests such as credit limit increases, payment processing, and account updates.
2016
-
2019
Teletech ( Telstra)
(Customer Service Representative)
Making inbound and outbound calls for customers account inquiries and billing for mobile services, internet, fixed-line services, and other information services. Utilizing professional techniques to generate additional revenue via product marketing.
2015
-
2016
Teleperformance
(Specialist - Fraud , Customer Service)
*Primary responsibility includes expertly handling customers inquiries and problem solving skills.
*Managing various customers transactions such fraud investigations, collections, payments and loans.
* Identifying potential fraud trends and patterns using various tools and systems.
* Accurately assessing risk and make informed decisions to approve, decline or suspend transactions.
2014
-
2015
Washington Ent.
(Accounting Office Clerk)
*Invoicing and Billing: Prepare and send invoices to clients, track payments, and follow up on outstanding balances.
*Financial Record-Keeping: Maintain accurate and up-to-date financial records, files, and documents.
*Preparing annual sales report.
2012
-
2013
Greenfield Carline Gen. Merchandise
(Cashier)
* Responsible for handling customers payments and issuing receipts.
*Answering customers inquiries about products and services being offered and resolve any issues that may arise.
*Conducting and recording product inventory.
My Services
Online Bookkeeping
Expense Reporting, Profit and Loss, Customer Service, and Billing
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Xero Online Bookkeeper
Accounts Payable and Receivable, Payroll Processing, and Xero Software Proficiency