2022
Bachelor of Technology Education
Philippine Normal University
More Info About Me
Are you overwhelmed with your customer inquiries and concerns across various platforms?
Meet Jay Anne, your 𝑫𝑬𝑫𝑰𝑪𝑨𝑻𝑬𝑫 𝑪𝑼𝑺𝑻𝑶𝑴𝑬𝑹 𝑺𝑬𝑹𝑽𝑰𝑪𝑬 𝑬𝑿𝑷𝑬𝑹𝑻 ready to tackle all your customer needs while ensuring top-notch service across all channels!
⚡💻 Reliable high-speed internet connection
💪👨🏽💻 Powerful workstation
🕑🗣️ Real-time communication
Here's what I did for my clients 👇👇👇
🔥 𝙎𝙚𝙖𝙢𝙡𝙚𝙨𝙨𝙡𝙮 𝙝𝙖𝙣𝙙𝙡𝙚𝙙 𝙢𝙪𝙡𝙩𝙞𝙥𝙡𝙚 𝙘𝙝𝙖𝙣𝙣𝙚𝙡 𝙨𝙪𝙥𝙥𝙤𝙧𝙩
My clients let me handle the phone, email, and chat support with finesse, leveraging tools like Google Docs, Sheets, Gorgias, Zendesk, Help Scout, and more.
🔥 𝙈𝙖𝙨𝙩𝙚𝙧𝙚𝙙 𝙩𝙝𝙚 𝙖𝙧𝙩 𝙤𝙛 𝙥𝙧𝙤𝙗𝙡𝙚𝙢-𝙨𝙤𝙡𝙫𝙞𝙣𝙜
Whether it's addressing technical glitches, retail inquiries, or concerns regarding refunds and returns on platforms like Shopify, Amazon, or Facebook Messenger, she has got it covered.
🔥 𝙎𝙥𝙚𝙚𝙙𝙮 𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮
Need help with data entry? They're proficient in accurate and speedy processing using tools like Google Docs and Sheets.
🔥 𝙈𝙪𝙡𝙩𝙞-𝙩𝙖𝙨𝙠𝙞𝙣𝙜 𝙬𝙝𝙞𝙯
Juggling various tasks? No problem! She thrives in fast-paced environments, utilizing a lot of tools that can help her streamline operations.
Her goal? To deliver top-notch service across platforms, handle concerns efficiently, and leave customers smiling.
Wow
Wow
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
MNM Marketing (from Upwork)
(Seasonal Customer Service Representative)
- Respond to customer inquiries, resolving issues promptly and professionally via email.
- Provide product information, process orders, and assist with returns or exchanges.
- Manage order processing, tracking, and fulfillment to ensure timely delivery.
- Coordinate with internal teams, such as fulfillment and logistics, to address any customer
concerns.
2023
-
2023
ResultsCX Philippines
(Sales and Technical Support Representative)
- Provided expert assistance to customers by diagnosing and resolving technical issues related
to their cable, internet, and phone services.
- Effectively address customer concerns and resolve issues promptly to ensure customer
satisfaction and retention.
- Sold mobile services that match the customer's lifestyle and preferences.
2022
-
2023
Alorica Philippines
(Customer Service Representative)
- Assisted customers in understanding their mobile phone bills, explaining charges, and
resolving billing discrepancies.
- Diagnosed and troubleshoot technical issues related to mobile phones, including network
connectivity problems, device functionality, and software glitches.
- Identified opportunities to sell additional products or services that align with the customer's
needs and preferences.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.