2006-2007
BS Statistics
Mindanao State University - Iligan Institute of Technology
2nd Year College
Your Productivity Partner: The Virtual Assistant You Need
With 8 years of experience in the BPO industry, I have built a strong customer service and team management foundation, always committed to delivering quality results. My time in customer service has honed my communication skills, both written and verbal. It has allowed me to gain experience in managing teams, handling administrative tasks, creating data entries, and performing report analysis as a team leader.
I have completed various training programs in virtual assistance to further expand my skill set. I’ve also gained hands-on experience in lead generation and bookkeeping through an internship. I take pride in being a reliable, diligent, and disciplined professional, always focused on adding value to any team I join.
I am eager to leverage my combined experience in customer service and virtual assistance to become a valuable asset to your organization. Let’s work together to achieve your goals—your vision is my priority!
Skills and Expertise
Bookkeeping (XERO)
Microsoft Office/GSuite
Work Ethic
Graphic Design (Basic)
Lead Generation
Data Entry
Customer Service
Adaptability
Certificates
My Experience and Education
Oct 2024
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Nov 2024
Digital Bytes Financial Services
(Bookkeeper - Intern)
➤ Creating data entry by inputting financial transactions into Xero accounting software.
➤ Processing invoices, expenses, purchase orders, receipts, bills, and payments.
➤ Updated employee information and ran payroll. Generated reports such as payslips, employee contact details, superannuation payments, ABA files, and employee remuneration.
➤ Bank reconciliation and generated trial balance reports, profit and loss statements, balance sheets, and account transactions.
➤ Processed payments to vendors and suppliers (Accounts Payable). Assisted in collecting payments from clients (Accounts Receivable).
Sep 2024
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Oct 2024
Lead Connects
(Lead Generation Specialist (Intern))
➤ Conduct market research to identify new potential clients and business opportunities.
➤ Ensure the accuracy and completeness of lead information.
➤ Leverage automation tools like LinkedIn automation to streamline the lead generation process.
➤ Identify potential clients through social media platforms and website research. Create targeted campaigns to attract leads.
Nov 2022
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May 2023
Afni Philippines, Inc.
(Project Coach)
➤ Recognized as a top coach for 3 consecutive months, our team was awarded the top team for several months with an overall score of 87%.
➤ Enhanced the team's performance within a month, despite them being all newcomers, with three members receiving recognition as top performers for specific metrics.
➤ Prepare reports and analyze data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
➤ Provide daily coaching to agents to ensure quality service is given and procedures are properly followed.
➤ Attends calibration calls and performance meetings with clients, discussing highlights and lowlights of the team. Provide action plans and solutions for team improvements.
➤ Conducts team huddles before and after shifts to identify individual struggles and best practices. Also, to engage with the team’s day-to-day activities which improves communication and bonding.
➤ Identify potential risks or compliance issues and take preventive action. Maintain a safe and supportive working environment for the team.
➤ Encourage agents to actively participate in all company-related activities to enhance engagement and boost their confidence.
Sep 2021
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Sep 2022
Shopee Philippines, Inc.
(Senior Analyst, Operation)
➤ Assisting customers' inquiries and providing the best resolution in the most convenient way possible.
➤ Consistently met or exceeded individual performance targets, including call handling time and customer satisfaction metrics.
➤ Investigate issues through proof verification and make accurate decisions based on the findings.
Feb 2015
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Sep 2021
Alorica Teleservices Inc.
(Team Manager, Operation)
➤ Cultivated top-performing agents who, through ongoing learning and support, progressed to become managers, quality coaches, and team leads.
➤ Facilitate ongoing learning and encourage knowledge sharing among team members. Ensure that team members have access to important information, documentation, and resources.
➤ Lead the team through organizational changes and communicate them effectively, addressing potential concerns and helping the team adapt.
➤ Prepare reports and analyze data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
➤ Provide daily coaching to agents to ensure quality service is given and procedures are properly followed.
➤ Perform administrative tasks on a daily basis.
Services Offered
General Virtual Assistant
Providing administrative support, project management, and other tasks remotely.
Data Entry
Offer data entry services, ensuring accurate input, organization, and management of your data to enhance efficiency
Bookkeeping (XERO)
Financial tracking, bank reconciliation, accounts payable and receivable management, payroll processing, tax preparation
Customer Service
Customer service support, delivering prompt assistance, resolving inquiries, and enhancing client satisfaction effective
Graphic Design
Basic graphic design services, creating eye-catching visuals, logos, and marketing materials to enhance your brand.
Lead Generation
Specializes in helping businesses attract and qualify more potential customers.