Hi Partner! I am Jasper

JDVA | Jobs Done Virtually Amazing!

Hi there! I'm Jasper Del Espiritu Santo, the heart of JDVA, you can call me “Jas”/ “DES”.

My story began in the world of Aviation Electronics Technology, where precision met purpose. Working with intricate systems taught me that every detail matters and that care, patience, and passion can bring even the most complex ideas to life. It wasn’t just about circuits or controls; it was about dedication — the kind that translates beautifully into how I now approach every client and every task.

After graduation, I followed a path that allowed me to connect with people through customer service. Assisting clients with vacation rentals and bookings opened my heart to the beauty of understanding others. Each conversation taught me empathy, calm under pressure, and the joy of helping someone feel seen, heard, and cared for. It wasn’t just work; it was a practice of kindness in action.

When I discovered freelancing, something clicked. It felt like the perfect harmony of everything I love, technology, creativity, and meaningful connection. To nurture that passion, I joined ProVA’s General Virtual Assistant training, where I learned to blend organization with artistry: managing administrative tasks with grace, crafting thoughtful content, and creating visuals that speak with warmth and intention.

My journey didn’t stop there. I recently completed Social Media Marketing 2.0: A Paradigm Shift in AI-Powered Interaction under the Department of Information and Communications Technology (DICT). This experience deepened my appreciation for how technology can make human connection even more powerful like how AI can enhance storytelling and bring people closer to the brands they trust.

Today, I bring my heart into every project combining the precision of my technical roots, the empathy from my customer service experience, and the creativity sparked by my virtual assistant journey. I believe that great work is built on care, connection, and consistency. My goal is simple: to make every collaboration feel valued, every task meaningful, and every result crafted with genuine love for what I do.

Jasper Del Espiritu Santo
Legazpi City, Philippines
jasperdesva@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2020
Associate Degree in Aviation Electronics Technology

Philippine State College of Aeronautics

Served as Block President during my associate years, where I honed my leadership, communication, and teamwork skills. This experience taught me to coordinate tasks efficiently, foster collaboration, and handle responsibilities with empathy — qualities I now apply in my freelancing career when working with clients and team projects.

2022
BS in Aviation Electronics Technology (Avionics)

Philippine State College of Aeronautics

Served as Third-Year Representative of our department organization, ensuring a precise chain of command between students and faculty. This role strengthened my leadership, communication, and organizational skills — qualities I now bring to client coordination and task management in freelancing.

2022 - 2023
Sutherland Global Services Inc.
(Customer Experience Specialist | Guest & Host Support)

Played a vital role in ensuring smooth operations between guests and hosts on a leading rental platform. Focused on delivering high-quality support, improving satisfaction, and maintaining performance metrics across multiple communication channels.

Delivered exceptional assistance to guests — handling reservations, cancellations, and escalations through warm and cold transfers — maintaining a 95% satisfaction score.

Supported hosts in managing listings, understanding disbursements, service fees, and taxes, and enhancing their property visibility — resulting in reduced support tickets and improved host retention.

Reviewed and resolved casework efficiently, sending detailed email communications that led to a significant drop in repeat cases.

Managed chat support for both guests and hosts, providing instant assistance and seamless coordination with phone support teams.

Maintained brand tone consistency and accuracy using pre-approved templates and translation tools, improving response quality and average resolution time.

2023 - 2024
ProVA
(Trainee/Intern)

As a beginner in the virtual assistance field, I started learning the essentials of administrative and online support work. During my trainee experience, I explored how to manage emails, schedule tasks, and perform simple research and reporting. I also began understanding how social media and customer service contribute to online business growth.

In data entry, I practiced organizing and updating information accurately while maintaining attention to detail. I became more confident using spreadsheets, verifying data, and keeping records neat and reliable building the foundation for a future in virtual assistance and administrative work.

2024 - 2025
Ola's Cocina
(Facebook Social Media Manager)

Managed OLA’S COCINA’s Facebook page by creating eye-catching visual posts and scheduling consistent, engaging content that highlighted the carinderia’s best-selling dishes, daily menus and customer's feedback. I designed seasonal campaigns like limited-time meal promos and festive menus to keep the page fresh and exciting for followers. I also built the brand’s visual identity from scratch, developing its color palette, layout style, and overall tone to reflect a warm, local, and appetizing feel. Every post was crafted to not only showcase delicious food but also build a genuine connection with the community turning casual scrollers into loyal customers.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Legazpi City,
Philippines
Email :
jasperdesva@gmail.com


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