I'm a recent Marketing Management graduate and a dedicated working student with valuable experience in administrative support as a Sales Admin Assistant. With a strong desire to travel and work internationally, I am seeking an office staff role where I can apply my comprehensive understanding of marketing principles, strong communication, and problem-solving skills. My proven ability to juggle academics and work highlights my commitment, attention to detail, and capacity to deliver professional and accurate results. I am keen to bring my unique blend of learning and practical experience to your international team and contribute to your global operations.
Taguig City University
- Deans Lister Awardee ( 1.25 GA)
• Coordinated academic scheduling for undergraduate and graduate criminology courses, ensuring efficient use of faculty time and classroom resources.
• Provided administrative support to faculty, including meeting coordination, travel arrangements, and documentation for research grants and publications.
• Organized public lectures, criminology seminars, and department-sponsored conferences, handling logistics, invitations, and post-event follow-up.
• Manage and replenish office supplies, coordinating with the procurement or central purchasing office as needed.
• Provide support during academic periods like enrollment, midterm, and final examinations.
• Respond to inbound customer inquiries, issues, and complaints via phone, email, and chat, related to all aspects of our platform
• Research and resolve customer concerns efficiently, utilizing various software tools and internal knowledge bases.
• Build rapport with customers, demonstrating empathy and patience while addressing their concerns, and striving to turn negative experiences into positive ones.
• Stay up-to-date on all platform features, services, policies, and procedures to provide accurate and comprehensive support.
• Meet individual and team key performance indicators (KPIs) including productivity, quality, customer satisfaction, and average handling time.
• Assist in developing and executing social media strategies to increase brand awareness and engagement.
• Create and curate engaging content for company social media platforms, including LinkedIn
• Monitor and respond to comments, messages, and inquiries across all social media platforms promptly and professionally.
• Collaborate with the marketing team to align social media efforts with overall marketing initiatives.
• Screened thousands of incoming emails and successfully forwarded 95% of them to the appropriate department or personnel, reducing confusion and miscommunication.
• Ensured all the forwarded emails were responded to within 24 hours by the appropriate team or individual.
• Maintain confidentiality of sensitive sales and customer information.
• Provided administrative support to the sales team, including preparing and distributing sales reports, memos, and correspondence.
• Assisted in managing and maintaining customer databases, ensuring accurate and up to date information.
• Helped process sales orders, ensuring timely and accurate entry into the system.
• Coordinate and schedule meetings, appointments, and travel arrangements for the sales team.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.