2017
Bachelor of Science in Hotel and Restaurant Management
Bataan Peninsula State University
More Info About Me
A former customer service representative, where I developed strong communication skills and a passion for building relationships. Over time, I fell in love with social media’s ability to connect people and amplify brands’ voices. Today, I use that passion to help businesses craft compelling stories, engage their audiences, and drive actual results through strategic social media management.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2025
TaskUs
(Content Moderator)
I was responsible for reviewing, monitoring, and managing user-generated content to ensure it adhered to the platform's community guidelines and policies. My role was crucial in maintaining a safe, respectful, and engaging user environment by identifying and addressing inappropriate or harmful content.
2022
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2022
Genpact
(Phone Associate)
I served as the primary point of contact for customers seeking assistance with their savings and checking accounts. Through inbound and outbound calls, I provided professional and efficient support, addressing a variety of banking needs and concerns. My role was pivotal in maintaining a high level of customer satisfaction by ensuring accurate and timely resolutions to account-related inquiries.
2019
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2021
Sutherland
(Customer Service Representative)
I was a key point of contact for customers, providing exceptional support through phone calls, chats, and emails. I assisted customers with inquiries related to their orders, resolved issues, and ensured a smooth shopping experience. My role was integral in helping maintain Amazon’s reputation for customer satisfaction, ensuring that each customer received timely and accurate solutions to their concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.