2014
Bachelor of Science in Information Technology
AMA Computer College
More Info About Me
I’m a 29 years old single mom and currently employed in a BPO company in Santa Rosa, Laguna. I’m with the BPO company for almost 8 years now and BPO has been my bread and butter for the last 8 years. I usually stay at home on my days off and prefer doing chores or playing with my daughter with our two dogs. But I also love going out to the beach and relaxing some time if my schedule allows me. I started thinking about being a Virtual Assistant to spend more time with my daughter and focus on her especially since she’s starting to go to school. I also want to be financially stable and have a work-life balance for a long-term plan and vision for me and my daughter.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Asurion-Techlog Center Phils.
(Technical and Sales Representative)
To take in phone calls and assist the customer with technical issues on their phone. By providing
and walking customers through certain steps on their phone/tablet/computers. To give them
information/recommendations about the new technologies in the market. And to offer added
protection on their other smart home devices under their carrier.
2019
-
2021
RMS Collect, an iQor Phil inc.
(Subject Matter Expert)
To act as an Assistant Supervisor by helping representatives with their questions about the
product or knowledge base. To take in supervisor calls for escalations. To brainstorm new
strategies and approaches for the customer. And to conduct meetings for any updates that will be
given by the management.
2018
-
2019
RMS Collect, an iQor Phil inc.
(Mentor)
To help a new employee with the product knowledge by building rapport and getting the
customers to buy-in. To assist trainers in conducting activities that will be given to the trainees.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.