Hello and thank you for visiting my portfolio. I have a degree in Business Management, major in Human Resources Development Management. With my extensive experience in customer service, virtual assistance and online bookkeeping, I am well-equipped to contribute to the growth and success of any organization.
Cavite State University
Creating accurate and timely quotes, invoices, purchase orders and bills;
Bank Reconciliation;
Hubdoc Management;
Payroll Management;
Preparing of Business Activity Statement (BAS) and Installment Activity Statement (IAS);
Generating Financial Reports;
Income tax preparations;
Registration of fixed assets and running depreciation
Reaches out to dispatchers and drivers to confirm load status;
Reaches out to confirm ETA, and ensure timely pickup and delivery;
Asks for paperworks, proof of delivery, lumper receipt and other necessary documents;
Requests for detention and layovers if necessary.
Identify and analyse customers’ issues and provide strategic solutions to resolve their needs;
Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards;
Deliver the best services to customers to ensure the highest customer satisfaction;
Build sustainable relationships and engage customers by taking the extra mile;
Walks through the users in creating invoices, recurring transactions and payments, download their reports and connect their Stripe account in Quickbooks / Xero.
Reaching out to the potential tenant leads;
Setting up tripping appointment with the on-site property manager;
Create and send lease agreement to new and existing tenants;
Setup drip campaigns and automated email for every occasions and monthly newsletters;
Bookkeeping and basic accounting every month;
Manages clients’ social media pages and creates some rental listings.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.
Prepares new and existing client's tenant leases, manages invoices, scheduling viewing, travel arrangements and the like
