2018
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Our Lady of Fatima University
More Info About Me
I'm a personable, driven, and knowledgeable technical support for telco account with 2 years of experience in providing assistance and guidance to customers. In addition, I have 1 year of experience in providing comprehensive quality control support to my customers. I value customers feedback, which has helped me to be always on top of the team. With my experience and attention to detail, I can help you produce guaranteed customers satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Intelegencia BPO
(Customer Service Representative)
Assisting customers to file a warranty replacement for their defective item.
2018
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2020
Teleperformance
(Technical Support Representative)
Assisting multiple customers via chat. Resolving customers concerns in a timely manner in order to satisfy their needs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.