2020
Bachelor of Science in Information Technology
New Era University
GET TO KNOW ME BETTER
For the past two years, I've worked as a Customer Service Representative for a US-based account. Working as a Subject Matter Expert and a customer service representative provides me with a tremendous opportunity to further grow who I am and what I can do now. It molded me into someone who puts in long hours, especially when given a difficult task. It also makes me a strict (but not overly demanding) worker since I want everything to be organized and aligned at all times, and most importantly, I want to make sure we provide excellent customer service and accomplish all jobs on schedule.
I am a simple guy who enjoys checking social media accounts, playing online and mobile games, listening to music, cooking and eating, traveling from time to time, and shooting beautiful images and videos when I am not at work.
PROFESSIONALS SKILLS
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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EXPERIENCES
2022
-
2022
CVG Concentrix Philippines Inc.
(Subject Matter Expert (SME))
· Collecting information, writing, and maintaining training materials and the knowledge base a support team will use as the first source of information regarding a product, service, or client.
· Mentoring, training, guiding less experienced agents, and driving productivity in reaching set targets.
· Acting as immediate supervisor on a team if their Team Leader is unavailable.
2020
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2020
CVG Concentrix Philippines Inc.
(Advisor II, Customer Service (Escalation))
· Resolved Escalated customer questions, issues and complaints.
· Assisted representative with escalated customer service calls and questions
· Provided assistance for newly hired representative when needed
· Provided opinion and details for process improvements
· Provided feedbacks to the immediate supervisor to ensure appropriate changes were made to improve customer satisfaction
2020
-
2020
CVG Concentrix Philippines Inc.
(Customer Service Representative)
· Resolved customer questions, issued and complaints on first call bases
· Provided opinion and details for process improvements
· Provided feedbacks to the immediate supervisor to ensure appropriate changes were made to improve customer satisfaction
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.