2013
BS in Hotel, Restaurant & Tourism Management
Southern Leyte State University
Reliable Virtual Assistant
Detail-oriented and adaptable professional with 6 years of experience in customer service and administrative roles. Proficient in utilizing Microsoft tools and Quickbooks Certified. Possesses a Bachelor's degree in Hotel Restaurant and Tourism Management.
My Skills and Competencies
Bookkeeping
General Virtual Assistance
Email Management
Social Media Management
Medical Virtual Assistant
Certificates
My Experience and Education
2022
-
2024
The Insular Life Assurance Company, Ltd.
(Customer Care Representative (Back Office Support))
Responsible on handling and maintaining group policy accounts and processing
of group hospitalization claims
2017
-
2022
Pioneer Life Inc.
(Branch Senior Assistant)
Responsible for the overall operations in the branch which includes
communication between Head Office and branch, cashiering, filing of documents, and
disbursement of payments to suppliers
2015
-
2017
Casa Rafael Business Inn
(Front Office Staff)
Responsible for providing a friendly welcome & high-quality service over the
phone to guests arriving at the hotel. Constantly portraying a highly professional image of the
hotel & paying particular attention to guest satisfaction & efficiency.
My Services
Bookkeeping
Manage all day-to-day bookkeeping and accounting processes, including A/P, A/R, payroll, journal entries, and bank recon
Customer Service
Outstanding communication and competent in building customer relationships which inspire confidence and loyalty.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Medical Insurance Handling
Processing medical insurance claims, maintaining patient records in various healthcare settings, etc.
Email Management
Manage all emails by sorting and prioritizing your messages, responding to queries on your behalf, and more.