2013
BSBA
Pamantasan Lungsod ng Marikina (PLMAR)
Personal Profile
Experienced and goal-oriented professional with over nine (9) years of outstanding performance in customer service. The knowledge and experience I gained from my previous jobs helped me implement effective strategies to sustain customer loyalty. My broad experience helps me deliver friendly and professional customer service, developing positive interactions and a supportive work environment.
My Skills and Competencies
Customer Retention Specialist
Shopify Specialist
Data Entry
SEO On-page and Off-page
Certificates
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My Experience and Education
2020
-
2024
Quantrics Enterprises Inc.
(Retention Specialist (SME))
We received inbound calls from customers who want to end their service helping them by giving solution that may help them avoid completely leaving the company. I was promoted into SME where we manage a team of Retention Specialist.
2018
-
2020
24-7 Intouch Company
(Chat and Email Customer Service Representative)
We receive inquiries and concern using chat or email and respond with accurate solution as quick as possible.
2017
-
2018
Alorica Teleservices
(Customer Service Representative)
We received calls from customers concerns and inquiries about their order and provide best solutions or updates.
2015
-
2017
KPC Healthcare Diagnostics
(Technical Representative)
We offer Healthcare Products and Machines into hospital laboratories or remote laboratories.
My Services
Customer Retention Specialist
We Deliver top-notch customer retention, using effective solutions to ensure customer loyalty and continued business.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Specialist
Customize Your Store With Our Website Builder.
Team Leadership & Team Management
I was promoted from a customer service role to Subject Matter Expert (SME). In this position, I oversee a team of new em